You're tasked with providing feedback to a client. How do you ensure it enhances the relationship?
Providing feedback is a delicate art, especially when aiming to maintain and enhance relationships with clients. It's not just about what you say, but how you say it. Strategic communication is key, and it involves being clear, empathetic, and constructive. Your goal is to ensure that the feedback is received in a positive light and fosters growth and improvement, rather than causing defensiveness or resentment. By carefully considering your approach and delivery, you can turn feedback sessions into opportunities for strengthening client relations and building trust.