You're facing a quality issue affecting client satisfaction. How can you ensure a successful resolution?

By integrating these 7 steps into your QMS practices, you can resolve current issues efficiently and enhance the overall reliability and consistency of your processes, leading to higher client or patient satisfaction in the long term. 1. Primary Investigation: 2. Instantaneous Communication with the Client: Transparency is key. 3. Setup Investigation Team: Dedicated team ensures that the issue is thoroughly investigated by SME. 4. Root Cause Identification: 5. Effective Implementation of Correction, Corrective Actions & Preventive Actions (CAPA): 6. Setup of Continued Process Verifications (CPVs) 7. Feedback Loop: Maintaining open communication with the client after the resolution shows that their satisfaction is a priority.

Para garantir uma resolução bem-sucedida, ideal seria iniciar identificando a causa raiz do problema, para então implementar soluções corretivas imediatas, treinar a equipe e monitorar continuamente os resultados para evitar recorrências.

Reaction within 48 hours, recall of products from the customer, stock check, containment action. Examination of the parts and implementation of the results in corrective activities.

From what I've observed, addressing quality issues starts with identifying the root cause, then communicating openly with the client while implementing corrective actions swiftly. Follow-up is key to restoring trust!

follow up, follow up, follow up the only choice to make the clients happy is a real follow up, customer sees your hard work even you wont be successful at the end!