Your client doubts your emergency response plan in FM. How can you convince them of its effectiveness?

1. Detail and Clarity of the PlanWalkthrough the Plan 2. Training and Drills 3. Compliance with Standards 4. Risk Assessment and Mitigation 5. Redundancy and Backup Systems

Bringing thorough awareness about facility specific procedure & plans, assessment of preparedness and its effectivess through periodic drills will help to building confidence and customer obsession.

É frequente esse tipo de dúvida por parte de clientes de fm, mas mostrar a visão ampla do plano, abordando analiticamente também a visão empresarial da empresa e trazendo cases de mercado é uma boa saída.

To convince a client of the effectiveness of an emergency response plan in facility management, the facility manager can take the following steps: 1. Present Clear Evidence. Provide detailed, well-organized documentation of the emergency response plan, including protocols, roles, and responsibilities.Highlight how the plan aligns with recognized safety standards and industry best practices 2. Demonstrate Past Successes. 3. Provide Cost-Benefit Analysis

Training in Facility Management is essential to develop the skills and knowledge required to manage buildings, infrastructure, and services effectively. By investing in ongoing training and development, FM professionals can enhance their performance, stay updated on industry trends, and advance their careers.

Comenta que tu equipo realiza entrenamientos frecuentes para estar siempre preparado, lo que garantiza que todos saben cómo actuar eficazmente en una emergencia.

Training is one of the foundations of a good emergency management program. It makes sure that all the stakeholders know what they are required to do, what is expected of them and the measures to be taken in case of an emergency.

Employee Involvement- 1)Input and feedback-Encourage employees to provide input and feedback on the plan to ensure it is practical and relevant. 2)Training and empowerment-Equip employees with the necessary skills and knowledge to respond effectively during emergencies.

The success of any emergency plan relies heavily on the preparedness of the personnel involved. To reassure your client, emphasize the regular training sessions that staff participate in. Explain how these drills help maintain their skills and ensure rapid response times. Highlight that through ongoing practice, the team has become proficient in executing the plan effectively, which significantly mitigates the potential impact of an emergency.

Comparte ejemplos de cómo el plan ha funcionado bien en situaciones previas. Esto muestra que no solo es un plan teórico, sino que ha demostrado ser efectivo en la práctica.

One of the strongest arguments for the effectiveness of your emergency response plan is its proven track record. Provide examples of past incidents where the plan was successfully executed. Describe how the prompt and coordinated response helped minimize damage and ensure safety. By sharing these real-world examples, while maintaining confidentiality, you can offer your client concrete evidence of the plan's effectiveness.

Data-Driven Decision Making- 1)Risk assessments-Conduct regular risk assessments to identify potential hazards and prioritize mitigation strategies. 2)Performance metrics-Track key performance indicators (KPIs) to measure the effectiveness of the emergency response plan.

So in appealing to your client to embrace your emergency response plan, the best approach is to point to the past performance.

Convide-o a vir até a empresa e participar de um treinamento como observador, sem prévio aviso e dessa forma escolher o dia, horário e também cenário a ser treinado e visualiza-lo e comprovar a alta eficiência da equipe.

Asegúrate de que el cliente sepa que el plan cumple con todas las normativas de seguridad. Esto da mayor confianza, ya que se respalda en reglas oficiales.

Tranquilizar al cliente implica: -Demostrar que se han realizado simulacros -Presentar las oportunidades en cada evento y las mejoras implementadas (documentadas) -Indicadores de desempeño y su mejora a lo largo del tiempo. -Realizar el benchmarking de los indicadores vs los estándares que ha adoptado la organización en relación a FM. -Planes de trabajo y presupuestos anuales en los que se refleje que están incluidos los planes de emergencia

Compliance plays a crucial role in Facility Management . By prioritizing compliance, Facility Management teams can ensure a safe, efficient, and responsible built environment that supports organizational objectives and stakeholders' needs.

Keeping updated with regulatory changes, identifying and mitigating compliance risk would certainly help in restoring confidence!

When preparing a plan that you are to share with others, it is important to find out on the various guidelines in the industry in relation to codes and regulations.

Explica que el plan se revisa y ajusta continuamente para adaptarse a nuevas circunstancias, asegurando que siempre está optimizado.

The last way to enhance your client confidence on your FM emergency response plan is implementing the concept of improvement.

By embracing Continuous Improvement, Facility Management teams can drive ongoing progress, innovation, and excellence in their productivity . Benefits in FM include: 1. Improved efficiency and productivity 2. Enhanced customer satisfaction 3. Increased employee engagement and morale 4. Reduced costs and waste 5. Improved quality and reliability 6. Better compliance with regulations and standards 7. Competitive advantage and reputation enhancement

Invítalos a participar en simulacros y reuniones para revisar el plan. De esta manera, se sentirán más comprometidos y seguros, sabiendo que pueden influir y están al tanto de las medidas.

There is only one way! Unlimited drills until your client's behaviors change! Regrettably, providing theoretical emergency response training to your client may not be the most efficient approach. However, the only way to do this is to conduct unlimited emergency drills until your clients' behaviors change and they can act independently. So, as you start the 1st drill, observe the Client’s behavior and be amazed at how people act differently. Your task is to deliver the right message to each group. Build your training plan around drill number one, and repeat it with improvements until your client's behaviors change!

Make sure our own employees are truly understand how the system works and have gone through all practices with 100 % showing that system is effective to respond any emergency situation. We shall have to conduct regular refreshments to all employees in addition to have regular practices. Involves outside parties (the authority) in the practice and get feedback from them accordingly. Make a proper record of all those activities. You may ask our clients to ask any questions to any of our employees to convince the effectiveness of the system.

Com certeza com Transparência, Clareza nas informações e demonstrando total conhecimento e propriedade sobre a matéria. Claro que colocar o cliente como parte ativa na elaboração do plano, ajuda muito a aumentar o nível de confiabilidade do processo.