How do you respond to a viral social media post that misrepresents your brand?
Navigating the tricky waters of social media can be daunting, especially when a viral post paints your brand in a misleading light. It's a situation that requires a swift and strategic response to mitigate potential damage. Understanding how to effectively address such a scenario is crucial, as the online reputation of your brand is at stake. The response should be measured, transparent, and aimed at rectifying any misinformation while maintaining the trust of your audience.