How can you effectively communicate technical issues to non-technical team members in your telecom team?

Based on my experiences, analogie is one of effective way to explain technical issue to non technical person. The most effective is if we can have anologie based on expertise of the person to whom I want to explain.

The use of convincing and appropriate analogies is a valuable tool in explaining a technical problem for a non-technical team in telecommunications systems. Try to explain how the system works with comparisons, make use of simple examples with everyday themes, such as car traffic on a highway, what would happen if the number of cars increased at a certain time and if a side road was banned, how much of the volume of cars trying to traffic would increase in the region from the bottleneck, examples like this show what happens when lost part of data communication and what their consequences are.

Usar analogías es una excelente manera de hacer que conceptos complejos sean más comprensibles para el equipo de trabajo. 1. Congestión de Red: - Analogía: Imagínate una autopista con muchos automóviles durante la hora pico. Si demasiados automóviles intentan usar la misma carretera al mismo tiempo, se produce un embotellamiento, ralentizando el tráfico. - Explicación: La congestión de red ocurre cuando demasiados datos intentan pasar a través de la misma ruta al mismo tiempo, lo que ralentiza la velocidad de la red.

Well, during my telecom career I was responsible of very complex and technical systems which integrate IT systems with telecommunication services's management systems (provisioning and mediation). I had to present it to tow different kinds of people: none-graduated students and top management CxOs!! It was a challenge; I made a presentation titled "A daily story". I was sure any one has a SIM card had done one of telecom service starting from buying a new SIM. The story was about a man applying some telecom services, while the presentation showing how that services were working. No one technical word was said. They all enjoyed even the CTO.

In my experience, it's crucial to make the analogy meaningful for the interlocutor. This means we must understand who we are speaking with; thinking generically about the "non-technical" audience isn't effective. Tailoring the analogy to the listener's background and experiences ensures the explanation resonates better and avoids over-simplification.

It's important to decide when to use plain language and when to include a mini glossary during the explanation. By strategically choosing when to introduce and define technical terms, you can ensure that your team gains a better understanding of the concepts without feeling overwhelmed. This balance helps in fostering a more inclusive and knowledgeable environment for everyone involved.

Use language and examples known to the non-technical public in telecommunications systems. Communication will be enriched when you put simple terms of everyday life but that demonstrate the operation of the system, without loss of content, for example, when there is packet Loss and the internet is slow, when there was an incident in the fiber optics and caused LOS, Loss of Signal, to explain that all traffic due to fiber rupture fell, when there was a reduction in the user's QoS because they had reached the contracted quota, some companies offer navigation limit on their internet packages, it means you have a high-speed amount of use, and if you reach the limit, it continues with navigation, but in reduced speed and with slow internet.

According to this way we can better audit. 1. **Know Your Audience**: Understand the technical proficiency and concerns of your team members. Tailor your explanation to their level of understanding. 2. **Simplify Your Language* Avoid technical jargon and acronyms. Use clear, simple language and everyday analogies to explain complex concepts. 3. **Be Concise and Organized**: Start with a brief overview of the issue. Break down the information into clear, manageable parts, and follow a logical structure. 4. **Use Visual Aids* Diagrams, charts, and slides can help illustrate your points. Visual aids make complex information more accessible and easier to understand. Effectively communicating technical issues to non technical.

E muito comum quando se perde a conexão o usuário relatar que: "Como caiu a internet, se o wi-fi aparece conectado no meu computador?". Com isso, simplificar a linguagem de como se funciona a conexão local (LAN), e a internet funcionam no dia - a - dia dessa pessoa, e a maneira mais fácil associar a isso com a simplificação da linguagem. Assim quando algo do tipo acontecer novamente, o usuário irá lembrar do que já lhe foi explicado anteriormente.

Sure, I'll explain the technical issue we're currently facing. We've identified a bottleneck in our network, which is similar to a traffic jam on a highway. This bottleneck is causing slower data transmission speeds, particularly during peak times. This slowdown impacts our ability to process customer requests efficiently, leading to longer response times and potentially affecting our service levels.

I like to combine visual aid and analogy in my explanation. For example by drawing the explanation on the piece of paper or if there's whiteboard, just draw and explain in analogy method. Don't forget to simplify any technical or engineering terms.

In the virtual environment, visual aids become even more important. However, while I am personally very visual, it's crucial to remember that some people are more auditory or kinesthetic learners. Thus, combining visual aids with explanations that cater to different learning styles can make your communication more effective for a diverse audience.

It is essential to use software tools that illustrate the scenario so that everyone can have a macro view. Using software to show a diagram, map, network elements design, route plan, network topology with your backbones, in some cases the use of print and wall exposed, with the most important points of the network, a map, a map general, with description of routes and their respective capabilities, should be used. It is important that the software that will be used may allow a partial clipping of the network to be shared and sent quickly by email or via chat service, this will bring a practicality in sending information to the team.

Incorporating "learning by doing" and experimentation can further enhance this understanding. Allowing team members to experiment with basic tasks and tools helps them gain practical experience and confidence. Creating an environment where team members feel comfortable asking questions and trying new things without fear of judgment promotes continuous learning and engagement, making technical topics less intimidating and more accessible to everyone.

Encouraging questions is essential for fostering a learning environment. By making it clear that all questions are welcome, we create a space where team members feel valued and supported. This approach helps demystify technical concepts and promotes a culture of continuous learning and collaboration, ultimately strengthening the team's overall knowledge and cohesion. Combining expository explanations with questions can be particularly effective. For instance, starting with a thorough overview to provide a foundational understanding and then opening the floor to open, non-judgmental questions can enhance comprehension and engagement.

Las preguntas que buscan realmente fomentar em pensamiento crítico me parecen fundamentales, sin embargo no deben ser muy elaboradas o de lo contrario corremos el riesgo de parecer arrogantes o hacer sentir poco inteligentes a las personas que quieran interactuar. A medida que creamos un lazo de confianza y construir comunidades, podremos aumentar el nivel de dificultad.

Es clave usar un lenguaje claro y fácil de entender, sin tanta jerga técnica. Empiece explicando el problema en palabras sencillas, mostrando cómo afecta las tareas diarias o las metas del equipo. Use analogías o ejemplos que sean familiares para todos, para hacer más fácil entender los conceptos complicados. Dé un resumen de las posibles soluciones, destacando los beneficios y las implicaciones de cada una. Asegúrese de mantener una actitud abierta y motivadora para preguntas, creando un ambiente donde todos se sientan cómodos para expresar sus dudas y entender bien el problema y su impacto.

Provide Context: Give some background information to help them understand the bigger picture. Explain why the issue arose and any relevant history.