After five incredible years as a System Engineer, I am thrilled to announce my transition into the role of a Cloud Engineer! During my time in the banking industry, I gained valuable experience in Linux administration, Windows Server environments, VMware, and Oracle Solaris. These foundational skills have paved the way for my deep dive into cloud technology, beginning with Azure Cloud. As I continue on this journey, my focus has shifted to AWS Cloud, where I am further honing my skills. Along the way, I’ve been learning about automation and containerization, exploring technologies like CI/CD, Terraform, Docker, scripting, and Kubernetes. Each day presents new challenges and opportunities, and I’m excited about what lies ahead.

Identifying peak hours is a big start in preparing for it ! In the fast food industry they use a level system that helps the leader tell his staff to prepare for a rush or peak hour! That same system could be adjusted to every type of business that deals with the public. In my case - Logistics and transportation shipment rush are normally towards the sailing of vessels on weekends, like everything else shippers always wait for the last minute. So we always have extra empty containers that we can add to the booking and have additional warehouse staff standing by in order to handle the loads. A great communication with the entire team! Is the key !

Implement queue management systems, like numbered queues or virtual queues, to minimize wait times. Attractively display products to reduce congestion and encourage sales. Break management: Allow staff regular breaks to maintain productivity and customer satisfaction. Leverage technology, such as mobile apps or digital signage, to enhance customer experience and streamline operations. Clearly communicate wait times, promotions, and any disruptions to customers. Offer incentives, like discounts or loyalty rewards, to staff working during peak hours. Review and adjust: Continuously review peak-hour strategies and adjust as needed to optimize performance.

This is very good tips that working with the team and management retail and services call using positive language and method of communication create more impact in the business and organization