Handling an irate customer during a busy support day. Can you effectively diffuse the situation?
Every customer support agent knows the challenge of handling an irate customer, especially during peak hours. It's not just about resolving the issue at hand, but also about maintaining composure and ensuring the customer feels heard and valued. While it might seem daunting, with the right approach, you can effectively diffuse tense situations and turn a potentially negative experience into a positive one.