In the world of advertising, project delays can happen, but keeping clients content is crucial. Here's how to manage expectations and satisfaction:
- Communicate proactively, informing clients about the delay and the steps being taken to resolve it.
- Offer compensatory services or discounts if the delay is significant, showing goodwill and commitment to service quality.
- Keep showcasing progress, even small milestones, to reassure clients that their project is moving forward.
How do you maintain client relationships when facing unexpected delays? Share your strategies.