You're facing criticism over your CSR reporting transparency. How will you address the negative feedback?

> assess current reporting practices against identified best practices and standards > create clear timelines and responsibilities for addressing identified gaps > ensure data accuracy and reliability with robust data management systems > train staff on new reporting frameworks and methodologies > understand the specific concerns of critics and stakeholders and incorporate their feedback > clearly communicate changes and improvements in reporting practices to all stakeholders IMO, a true commitment to transparency goes beyond disclosing more information to providing relevant, accurate, and comparable data about your organization's sustainability efforts.

Reconnaître les préoccupations liées à la transparence de votre reporting RSE est non seulement un acte de respect envers vos parties prenantes, mais également une opportunité stratégique pour renforcer votre crédibilité. En tant qu'expert, je préconise de transformer ces critiques en un levier d'amélioration continue. Au-delà de simplement reconnaître les lacunes, engagez-vous à apporter des ajustements concrets et à communiquer sur les actions correctives mises en place. Cette approche proactive montre non seulement votre réactivité, mais aussi votre engagement à instaurer une culture de transparence authentique et à renforcer la confiance à long terme.

CSR reporting is conducted with varying levels of transparency. If criticism is faced, this either reflects a disconnect in stakeholder expectations to agreed organisational governance approaches or a miscommunication with stakeholders about how transparent the intentional approach is. Initially the feedback should be appropriately acknowledged, and next steps outlined with stakeholders which might include a listening exercise and review of approaches taken. Key questions would be whether due process was not followed and the correct process might have not faced criticism, or whether the correct process was followed and it is that process which did not align to stakeholder expectations. A misaligned process may require review and amendment.

1. Acknowledge and apologize: Admit the shortcomings in your CSR reporting and apologize for any lack of transparency.2. Commit to improvement: Outline specific actions to enhance transparency in future reports, including increased disclosure and clearer communication.3. Seek stakeholder input: Invite stakeholders to provide feedback on your CSR reporting practices and incorporate their suggestions into future reports.

Recognize, and accept, that there are likely going to be implacable critics of any CSR project that will not be dissuaded from leveling criticisms, public and private, if their specific demands/expectations are not met. The criticism is a form of leverage to help them achieve their group goals. Reach out to rational critics with reasonable suggestions, engage with them to understand their motivations and concerns, and see if there is a pathway to realize affordable solutions to the most important issues. It isn’t always possible to find common ground with all CSR critics but if your organization doesn’t at least listen to reasonable individuals, the criticism may be well founded.

You should always engage with your stakeholders. It doesn't matter if you think they are not interested or available. What matters is what you do—communicate clearly, use the most appropriate channel for each, and always be available for conversations.

Indonesia is one of the few countries on earth — if not the only one — where CSR is mandated by law. If indeed there is a criticism, it’s easy to tweak and navigate because all CSR programs should remain compliant. If there are discrepancies, own it and fix it. As long as the CSR program is executed, changes and fixes can be made. The public accepts bugs and fixes; I see no difference with CSR programs that may have faltered. At the end of the day, it’s the commitment to deliver the CSR programs that remain important. Next please.

I will engage directly with critics and stakeholders to better understand their concerns. This may involve surveys, meetings, or public forums to gather insights into their expectations and areas where they feel transparency is lacking.

Al involucrar a las partes interesadas, se logra un enfoque colaborativo que genera confianza y demuestra el compromiso de la empresa con la mejora continua. Este diálogo puede proporcionar una retroalimentación valiosa que puede guiar las futuras prácticas de RSC, asegurando así que las preocupaciones sean comprendidas y abordadas de manera efectiva. Además, involucrar a las partes interesadas fomenta la transparencia, ya que abre el proceso de consultas abiertas y conocimiento constante de los avances que la empresa genera de cara a abordar sus temas materiales.

Stakeholders engagement is vital in CSR reporting. There should be a clear and concise stakeholders engagement plan and strategy for communication. Communicating CSR reporting with the stakeholders and feedbacks help build a wide acceptance of the CSR reporting.

Reviewing your CSR practices to address periodically to ensure it meets the expectations of the stakeholders is very important. The review should include how the data is collected, analyzed and verified. How accessible is the information to all stakeholders? Are they areas that will need to be worked on to ensure clarity and transparency.

Muitas marcas acreditam que revisão de planejamento é uma prática com hora marcado ou que deve necessariamente obedecer uma periodicidade. Acredito na importância de um planejamento bem feito, mas principalmente em equipes que estejam dispostas a revisar e adaptar o plano das ações ao longo de sua execução. E isso não é diferente nas ações ESG ou nos relatórios de responsabilidade social. É fundamental que os gestores ESG estejam abertos para novas possibilidades e possam sempre revisitar planejamentos a partir da análise dos dados que constróem os relatórios de impacto social.

Based on the feedback received and my internal review, I will update my CSR reporting practices. This could include providing more detailed disclosures, using standardized reporting frameworks such as the Global Reporting Initiative (GRI), and ensuring that my reports are easily accessible and understandable.

Aceptando la historia: mostrar el pasado con total seguridad psicológica describiendo como se manejaba en el pasado la información (si no se generaban o publicaban antes estos reportes, si no eran tan amplios o no abarcaban algunas temáticas, indicando como se han incorporado a entes de control y demás actores mas allá de las obligaciones legales o de sector y haciendo transparentes los cambios positivos mostrando como se ha avanzado incluso desde el error o discrepancia de las partes interesadas). Si se logra mostrar datos e indicadores que soporten estos aspectos se podrá mostrar la evolución en el manejo de Responsabilidad Social.

Implementar cambios es una etapa crucial para abordar de manera efectiva las oportunidades de mejora en los Informes de Sostenibilidad. Una vez que se han identificado las áreas de mejora a través de la revisión de prácticas o consultas, es esencial llevar a cabo acciones concretas que aborden directamente las deficiencias señaladas. Para esto es fundamental que estos cambios no solo se realicen internamente, sino que también se comuniquen de manera clara y transparente a todas las partes interesadas, ya que genera confianza y empodera a la empresa de su proceso de mejora continua.

It is key to monitor the implementation of the identified plans and strategies to ensure they are effective and efficient. Monitoring shows commitment to ensuring transparency in the CSR reporting to the stakeholders. Updated on the improvements shows sincerity in CSR reporting and communication.

To demonstrate my commitment to transparency, I will establish clear, measurable goals for my CSR initiatives and regularly report on my progress towards achieving them. This will allow stakeholders to track my performance and hold me accountable.

I will commit to more frequent and open communication about my CSR activities, goals, and progress. This includes regular updates on my website, social media channels, and through my annual CSR report.

Submit your company and report to an independent audit and then have these certified before publishing the findings........................