You're facing conflicting client expectations in interviews. How can you navigate collaboration effectively?
Navigating conflicting client expectations in interviews can be a challenging task, but with the right approach, you can turn these situations into opportunities for collaboration and growth. Understanding the principles of Motivational Interviewing (MI) – a counseling method that helps people resolve ambivalent feelings and insecurities to find the internal motivation they need to change their behavior – can be particularly useful. By employing the techniques of MI, you can guide clients through their conflicts towards a consensus that satisfies everyone involved.
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Find common ground:Seek overlapping interests among clients to establish a starting point for collaboration. This approach creates a foundation for consensus-building and paves the way for a solution that aligns with everyone's core objectives.
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Respect their reality:Acknowledge and validate each client's experiences and perspectives. By showing respect and understanding, you build trust and rapport, which are critical in guiding clients towards a willingness to explore change together.