You need to balance speed and quality in telecommunication services. How do you ensure both are top-notch?

Many customers view speed as quality. Behind the scenes, you have to monitor the network and ensure upgrades are done efficiently and on time as to not impact the customer.This means putting the right people in place and developing good relationships with vendors.

If sufficient existing labor capacity is not available, outside contractors must be considered. By now, they've already been vetted and will follow your company's guidelines.

The way equipment manufacturers advertise this days is most of network equipment/assets needs very minimal maintenance and a lot of big companies spending less and less for maintenance, also rely more on third party contractors to do the maintenance which could lead to additional cost and faults due to lack of network specification understanding on the particular network or lack of training.

Listening to the customers and manage to filter their opinions is important part and could be really step ahead for Network Providers.

To balance speed and quality in telecommunications, implement a comprehensive quality assurance framework that includes continuous monitoring and proactive maintenance. Utilise network performance metrics to identify areas where speed enhancements can be made without compromising quality. Adopt a customer-centric approach by gathering feedback and adjusting services accordingly. By investing in cutting-edge technologies and regularly updating infrastructure, you can sustain high-speed connections while ensuring reliable and consistent quality for users.

Majority of large network provider companies works based on 2 main scenarios - either direct employees build the network infrastructure or they are just management companies and work only with contractors- in both cases is really important those companies to be able to filter the talent employees and give them opportunities to maintenance the network and do the best what they are capable of. Once the infrastructure is established and up and running most businesses make most of the field operatives redundant then start seeking for people to keep the network up and running, which might be little bit cheaper option, but highly possible could lead to reputation damage.