How do you maintain customer satisfaction levels during periods of low inventory turnover to prevent churn?
In retail marketing, maintaining customer satisfaction is crucial, especially during periods when inventory turnover is low. Inventory turnover refers to how often a company sells and replaces its stock of goods. Low turnover can lead to product shortages, which may frustrate customers and cause them to turn to competitors. To prevent churn, which is the loss of customers, you need strategies that keep your customers engaged and satisfied even when your shelves aren't fully stocked.