Here's how you can utilize emotional intelligence for conflict resolution in internal communications.
Emotional intelligence (EQ) is the ability to understand and manage your emotions, as well as the emotions of others. In the workplace, high EQ is invaluable, particularly when navigating conflicts. By recognizing the emotional undercurrents in disputes, you can approach internal communications with empathy, leading to more effective and harmonious resolutions. It's about being aware of your own emotional triggers and those of your colleagues to maintain a productive dialogue.