Dealing with an aggressive client during a service call. Can you defuse the situation effectively?
Encountering an aggressive client on a service call can be a challenging experience, but with the right approach, you can effectively defuse the situation. As a professional in Customer Service Management, it's crucial to maintain composure and use strategic communication techniques to address the client's concerns while protecting your own emotional well-being. This article will guide you through managing such encounters with poise and professionalism.