Your team's conflicts are impacting customer satisfaction. How do you navigate this challenging situation?
Conflicts within your customer service team can be a silent killer of customer satisfaction. As a manager, you're tasked with the delicate responsibility of ensuring that internal team dynamics do not spill over and negatively affect the quality of service your customers receive. When your team is at odds, the tension can be palpable, leading to a drop in morale, productivity, and ultimately, customer satisfaction. It's essential to navigate these choppy waters with a blend of empathy, strategic planning, and decisive action to restore harmony and maintain service excellence.