Last updated on Sep 12, 2024

Your client is pushing the boundaries of scope. How will you handle their frustration?

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When a client tests the scope limits, it's crucial to manage the situation with tact. To keep relations positive, consider these strategies:

- Reaffirm project boundaries. Politely remind the client of the agreed terms and discuss any changes in a structured manner.

- Communicate proactively. Address potential issues early to prevent frustration from escalating.

- Offer solutions, not excuses. Suggest alternatives within the scope that still aim to satisfy the client's needs.

How do you maintain professionalism when clients push boundaries? Share your strategies.

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