What are the best practices for managing service performance across channels?
As a customer service manager, you know how important it is to deliver consistent and high-quality service across multiple channels, such as phone, email, chat, social media, and self-service. But how do you measure and improve the performance of your service team and ensure alignment with your business goals and customer expectations? In this article, we will share some of the best practices for managing service performance across channels, based on the following principles:
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Charity MukunyaCustomer Service Team Lead @ Branch International | Customer Success, Social Media Management
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Ivan Agustin Iniguez MartinezHead for Community Affairs at Consulate of Mexico
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Omoleye AwolajaSales Expert |Certified Negotiator|Sales Executive | Driving Revenue Growth | B2B Sales Specialist” “Experienced Sales…