Here's how you can navigate conflicts with challenging clients or stakeholders in Corporate Communications.

Conflicts are a part of life. I truly think clear communication is the key. Before responding too quickly, give thought to the ideas you want to communicate and how you want the other party to feel. Then, adjust your message and tone appropriately. Take the time to consider how your message could be heard - before you speak or send it. Stay focused on how to resolve the issue going forward, and don't spend your energy on rehashing what has brought you to that point.

Los conflictos son parte de lo que somos como humanos. El problema no son los conflictos sino cómo los gestionamos. Para eso, es importante comprender muy bien la postura del interlocutor, aprender a observar y a escuchar será clave. Los grandes negociadores escuchan más de lo que hablan porque comprenden que no siempre lo aparente está ligado a las verdaderas necesidades y deseos.

O grande PONTO, não é o conflito mas como lidamos com ele. Como entendemos de fato quais nossas necessidades de maneira muito honesta e empatica em primeiro lugar consigo mesmo. E depois abrimos nosso olhar mais compassivo para o outro. Mas isso exige de nós uma profunda coragem para olhar nossas vulnerabilidades.

Go to the basics, the roots. In that space, there is very less chance of conflicts. Build up from there, one level at a time, till you reach the level of desired objectives. This approach ensures that differences in opinions are minimal.

Muito falamos da necessidade de uma comunicação clara, todos sabemos que isso é importante, certo! Clareza nos convida a clarear nossas ideias, eliminar o excesso e escolher comunicar o essencial, aquilo que é importante dizer. Mas raramente construimos a comunicação dizendo o que é importante dizer...

I find it helpful to compare the challenging situation to much larger global issues, such as devastating wars or serious illnesses. When you broaden your perspective, the problem often feels less overwhelming. This helps to stay calm and think rationally to find a solution.

Para que una comunicación conflictiva se resuelva efectivamente debemos usar un enfoque constructivo y preguntarnos ¿qué podemos hacer para mejorar esta situación? La visión de futuro, y no de pasado, es un buen punto de partida para negociar, ya que dejamos de criticar y atacar al otro para enfocarnos en lo que puede ser mejor.

Na minha visão mais importante do que apontar soluções, é diante de um conflito compreender as diferenças e apontar caminhos para se encontrar aquilo que une os dois lado e colaborar para que o foco não fique centraddo no que separa os dois lados.

I think the value of follow-up is often undervalued. It’s like visiting a doctor who prescribes medication but never checks in to see if it works or if adjustments are necessary. This might leave you feeling neglected, particularly if the treatment isn’t yielding results. In both medicine and business, follow-up is crucial not only for ensuring positive outcomes but also for building long-term, healthy relationships.

In my four months in corporate communications, I recently had the opportunity to create a presentation for an internal stakeholder representing us at an external event. After the event, I made it a point to seek feedback, and the insights I received were invaluable. The stakeholder provided thoughtful feedback, not just for me but on how we can collectively improve going forward. The appreciation for the work was encouraging, but it also sparked new ideas on how to make the next presentation even better. Each day in this field offers a chance to learn and grow, whether it's honing my skills or gaining fresh perspectives from the people around me. It's a journey of continuous improvement, where every experience teaches something new

Conflitos sempre irão nos trazer aprendizagem e se estivermos com o coração inclinado para aprender , saímos destas situações mais conscientes, melhores humanos e com mais habilidade social e ainda aumentamos o grau de confiabiliadade consigo mesmo.