Here's how you can ensure patient safety while effectively managing your healthcare team.

La idea de que los profesionales de salud "no deberían equivocarse" está muy arraigada y cualquier error se ve como incompetencia. Para cambiar esta mentalidad es crucial fomentar un entorno donde se valore la transparencia y la mejora continua. Mantener una cultura de seguridad del paciente en todos los niveles de la organización es un reto, pero esencial. Para lograrlo establezca canales de comunicación claros, interactúe con su equipo, refuerce la importancia de la seguridad del paciente, y reconozca a quienes demuestran su compromiso con la seguridad. Cree un espacio seguro para expresar inquietudes y aprender de los errores, siempre recordando que el bienestar del paciente es el objetivo final.

Use TEAM STEPPS Tool to achieve safety culture. That is proven that works and bring better co-production, especially in emergencies.

Culture in health care has so much to do with staff feeling physically, psychologically, and relationally safe. They will then pass this safety along to patient care. There must also be a clear path to accountability when this is not consistently present. All these processes will build trust within and between systems, which is a felt sense for anyone else encountering the team.

Research by Amy Edmondson shows that psychological safety is maintained by the individual team member's ability to admit mistakes. This is crucially important in health care - to have processes for medical error that are non-blaming. This creates a learning culture that is not steeped in shame. Staff who feel intrinsic pressure to do good rather than fear and anxiety are more likely to use their full cognitive capacity, to function as a cohesive multidisciplinary team, and to keep the highest standards of patient safety.

While EMR and data points are useful, the information is only as good as the metrics that one chooses to measure. When it comes to patient safety, there are many outcomes to be considered - from communication to quantitative outcomes, from trauma-informed care to agreement. Patients are so often called non-compliant (or no-shows) when we aren't truly listening to the systemic barriers they may face. So part of our metrics must be - how well do we know the obstacles to care, which includes social determinants of health. And how well are we addressing these, in addiction to their disease state?

Patient safety is most possible when patients themselves feel like they are a part of the health team - that their opinion matters, their voices are heard, and they can participate. Health care workers can get caught up in our own expertise and an algorithmic approach - it's important to personalize care. Engagement can be done at many levels - from processes to individual cases. In one workplace, I instituted a patient advisory council. We invited them to create a "Charter of Rights" which became the expectation of how they would be treated. So this can be done formally and informally, also systemically and individually.

Patient education plays a key role to achieve patient engagement and safety. Patient Safety culture begins when patients have a good knowledge of their role in the management of their health, they work as a team with the health care provider thereby reducing risk.

Here you have to do Preventive revision of EMR and recorded interview of healthcare professionals, searching for possible red flags, before happened. This can also be done retrospectively. But is better both. Use also Global trigger tool, that can also be applied for dentistry.

Keep a nice work environment. Implement humanization healthcare models and measure them with proper indicators. This way you will assure that healthy healthcare workers will give the best at work.