Last updated on Jul 16, 2024

Here's how you can enhance emotional intelligence in the workplace.

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Emotional intelligence (EI) is a vital skill in the workplace, impacting everything from collaboration to customer service. It involves the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. By enhancing EI, you can improve communication, build stronger relationships, and create a more positive work environment. Motivational Interviewing (MI), a counseling approach that helps people resolve ambivalent feelings to find the motivation to change their behavior, can be a powerful tool in this process. It's about guiding rather than directing, and listening as much as you talk.