Last updated on Jul 15, 2024

Here's how you can balance automation and human input in Business Architecture with new technology.

Balancing automation and human input is crucial in the evolving field of Business Architecture. As new technologies emerge, they offer innovative ways to enhance efficiency, but the human element remains irreplaceable for contextual decision-making and creative problem-solving. Understanding how to leverage both aspects can lead to a more dynamic and resilient business model.

1 Define Needs

Before diving into the integration of automation, it's essential to identify the specific needs of your business. Determine which processes could benefit from automation and where human insight is indispensable. For instance, data analysis can be automated for speed and accuracy, while strategic decision-making often requires nuanced human judgment. This clarity will guide the effective deployment of new technologies in your architecture.

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Jon Struthers

Process Automation Engineer at Mimacom Flowable
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This decision is rarely a one stop shop too. Typically automation is good at predictable and repetitive tasks, but humans are better at creativity and tasks that lack rigid definition. As our understanding and maturity increases, a task that first appeared nebulous can gain clarity and repetitive parts become more understood, this is where a shift from a human centric task toward an automated task, or a hybrid between the two is a natural evolution. Most things will start needing human interaction and mature with time.

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2 Choose Tools

Selecting the right tools is a pivotal step. Aim for software that can automate repetitive tasks without compromising the quality of output. Look for platforms that offer customization and scalability, allowing you to adjust the level of automation as your business evolves. Ensure these tools can seamlessly integrate with your existing systems to maintain workflow continuity.

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3 Train Staff

Training your staff to work alongside new technologies is critical. They need to understand how to use the tools effectively and how to interpret the results. This involves not just technical training but also fostering an adaptive mindset that embraces change. Encourage your team to view automation as an ally that can free them from mundane tasks, enabling them to focus on more strategic activities.

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Jon Struthers

Process Automation Engineer at Mimacom Flowable
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Culture change and how it is handled is one of the biggest predictors of success for any process implementation. If you empower the people involved to both feel valued (both in design and in the longer term) and feel capable with the new system being implemented then your chances of success increase by a lot.

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4 Monitor Impact

After implementation, monitor the impact of automation on your business processes. Assess both the efficiency gains and the areas where human input is still crucial. This continuous evaluation will help you tweak the balance between technology and human interaction, ensuring that neither is underutilized or overburdened.

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Jon Struthers

Process Automation Engineer at Mimacom Flowable
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With the current state of business nothing impacts your ability to deliver competitive advantage quite as much as your ability to pivot when the need arises. Metrics for improvement and streamlining current process are incredibly important for improving today, but a good design will be modular enough that it also offers the ability to replace things that worked yesterday but won't work for tomorrow's market. Keeping a finger on the pulse is vital for improvement, but it is also important to identify when you need to step away from current understanding and do something innovative.

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5 Adjust Strategy

Be prepared to adjust your strategy based on the insights gained from monitoring. If certain areas are not benefiting from automation as expected, consider whether additional human oversight is needed. Conversely, if automation is outperforming expectations, explore further opportunities for its application. The goal is to create a dynamic Business Architecture that can adapt to both technological advancements and human capital shifts.

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6 Innovate Continuously

Business Architecture is not static, and neither should your approach to balancing automation and human input. Stay informed about the latest technological advancements and continuously explore how they can be integrated into your business processes. Encourage a culture of innovation where employees are motivated to find new ways to improve efficiency and effectiveness through technology while valuing their unique human skills.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can balance automation and human input in Business Architecture with new technology.

1

2

3

4

5

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1 Define Needs

2 Choose Tools

3 Train Staff

4 Monitor Impact

5 Adjust Strategy

6 Innovate Continuously

7 Here’s what else to consider

Business Architecture

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Here's how you can balance automation and human input in Business Architecture with new technology.

1

2

3

4

5

6

7

1 Define Needs

2 Choose Tools

3 Train Staff

4 Monitor Impact

5 Adjust Strategy

6 Innovate Continuously

7 Here’s what else to consider

Business Architecture

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