Part 4Higher-risk buildings
Engagement with residents etc
I1I293Complaints procedure operated by principal accountable person
1
The principal accountable person for an occupied higher-risk building must as soon as reasonably practicable after the relevant time establish and operate a system for the investigation of relevant complaints.
2
The Secretary of State may by regulations make provision about the establishment and operation of complaints systems under this section.
3
The regulations may in particular make provision—
a
about the way in which complaints may be made;
b
about the period within which a complaint must be considered and dealt with;
c
requiring the principal accountable person to refer a complaint to the regulator.
4
In this section—
“relevant complaint” means a complaint relating to—
- a
a building safety risk as regards the building, or
- b
the performance by an accountable person for the building of any duty under, or under regulations made under, this Part;
- a
“the relevant time” has the meaning given by section 85.