Words in Pt. I substituted (1.11.1998) by 1998 c. 38, s. 140, Sch. 16 para. 82(1)(2) (with ss. 139(2), 141(1), 143(2)); S.I. 1998/2244, art.5.

Part I (ss. 1-64) amended (1.10.1996) by S.I. 1996/2325, art.3

Pt. 1: The system of "registered social landlords" under this Part is replaced (8.9.2008 for specified purposes and 1.12.2008, 16.2.2009, 1.4.2009, 7.9.2009 and 1.4.2010 for further purposes) by Housing and Regeneration Act 2008 (c. 17), Pt. 2. This Part continues to apply in relation to Wales with certain provisions applied in relation to England and certain provisions preserved although they apply to England only, see s. 60 of the affecting Act; S.I. 2008/2358, art. 3; S.I. 2008/3068, art. 3 (with arts. 6-13); S.I. 2009/363, art. 2; S.I. 2009/803, art. 7; S.I. 2009/2096, art. 2(1); S.I. 2010/862, art. 2 (with Sch.)

Pt. I title substituted (1.4.2010) by Housing and Regeneration Act 2008 (c. 17), ss. 61(1), 325(1); S.I. 2010/862, art. 2 (with Sch.)

Words in Pt. I title substituted (18.10.2011) by Housing (Wales) Measure 2011 (nawm 5), s. 90(2), Sch. para. 2; S.I. 2011/2475, arts. 1(2), 2(u)

S. 35A and cross-heading inserted (18.10.2011) by Housing (Wales) Measure 2011 (nawm 5), ss. 39, 90(2); S.I. 2011/2475, arts. 1(2), 2(d)

http://www.legislation.gov.uk/ukpga/1996/52/section/35AHousing Act 1996An Act to make provision about housing, including provision about the social rented sector, houses in multiple occupation, landlord and tenant matters, the administration of housing benefit, the conduct of tenants, the allocation of housing accommodation by local housing authorities and homelessness; and for connected purposes.1996-07-24texttext/xmlenStatute Law Database2024-05-17Expert Participation2023-12-26Part ISocial Rented Sector regulated by the Welsh MinistersChapter IV General powers of the Relevant AuthorityComplaints about performance
35AGuidance about complaints about performance1

The Welsh Ministers may publish guidance about complaints to the Welsh Ministers about the performance of registered social landlords.

2

The guidance may specify (among other things)—

a

the procedure to be followed in making a complaint;

b

the criteria used by the Welsh Ministers in deciding whether to investigate a complaint;

c

periods within which the Welsh Ministers aim to inform complainants of the result of complaints.

3

The Welsh Ministers may revise or withdraw the guidance.

4

This section does not apply in relation to complaints about a registered social landlord's provision of housing in England.