• Free shipping and free returns
  • Washable wrinkle free couture
  • Dress up or dress down
  • Timeless with a perfect fit
Contact
  1. Home
  2. Contact us
  3. FAQs

FAQs

When you register as a customer and sign-in, you will automatically be included in our Loyalty Program.
Your discount applies to all items, with the exception of discounted items, sale items, Archive or outlet items and items from ‘Things we Love’. In addition, your Member discount does not work in combination with promotion codes.
No, you cannot use a promotion code in addition to your Member discount, other than promotion codes starting with HBD.
Yes, you can use a giftvoucher in addition to your Member discount.
You can check your Member Status by signing in on your client account on our website (not via the app). You can find the sign in button on the right top side.
Yes, you can. At the bottom of each newsletter you receive, you will find the link ‘update my profile’; via that link you can choose your newsletter frequency (all e-mails, once per week or once per two weeks).

You can either shop by color, fabric or model using the navigation at the top of the shop.

Click on the image to access the product detail page for specific information and sizing options for the selected product.

Please note that prices shown are in euros, including 21% VAT. LaDress does not charge shipping costs for standard shipments within the Netherlands.

To add a product to your shopping bag, first select your size (if applicable) and click on 'Add to shopping bag'. Review the item(s) in your shopping bag by clicking on the shopping bag icon on the top of the page. You have the option to delete items by clicking on the trash can icon. You may click on 'Continue shopping' to continue browsing, or if you are ready to check out, click on 'Secure checkout'.

Finalize your purchase. For non-registered customers, please register. Make sure you fill out all fields. If you have already registered with us, simply login using your e-mail address and the password you created for the account.

Select your preferred payment method. Payment can be made by credit card (Visa, Mastercard, American Express), iDeal from your online banking account, Maestro, Bank transfer, Paypal, Bancontact, Sofort, Giropay or by redeeming a gift card. Please carefully read our terms and conditions prior to placing your order.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this to third parties.

To register at LaDress we will need to know your name, e-mail address, gender and telephone number. When processing your order online we require your billing address, shipping address and payment information. If necessary, these details may be shared with a credit reference agency to verify your order.

Please contact our customer service by sending an e-mail to info@ladress.com or call us at +31 20 240 73 77.

Yes. Contact us at +31 20 240 73 77 and a member of our team will be happy to assist you.

To find out your size view our size guide. Or you can order our size guide and tape measure and have it delivered at your doorstep. Just send an e-mail to info@ladress.com. Should you be unhappy with the fit of a particular purchase, you can return the item or exchange it for a different size. Please follow the instructions listed under our return and exchange policy.

Yes. Please e-mail us at info@ladress.com and let us know that you'd like to send the item as a gift. The gift will be sent without an invoice to delivery addresses within the European Union. Please note that due to customs restrictions, we must include an invoice on all international orders. The invoice will be placed in an envelope outside the gift packaging.

All items are in stock unless communicated otherwise in the size bar or at the details section. Some items may have a delivery time. Please be aware that even if an item is in your shopping bag, another customer can still purchase it until you have completed your order.
You are able to place an order for the size you would like to order when the size option is still black. If you are not able to select the size option, this is due to the fact the item has limited availability. It will most likely not be delivered back in stock.
Sometimes when items are temporarily sold out, a delivery time is communicated at the detail section. You are able to place a pre-order. As soon as the requested item is back in stock we will send it your way.

As soon as your order is back in stock we will send it your way. If you are no longer interested in the item once it is back in stock you are able to cancel the pre-order. Have a question regarding delivery time? Please send an e-mail to info@ladress.com.

You will be informed about the time period you have to wait before the item can be send to you. As soon as the item is back in stock we will send the item to you and you will receive a shipping confirmation. Pre-orders will be back in stock within six weeks. There is no guarantee that pre-order items will be back in stock.
LaDress can best be described as the perfect dress for any occasion: from daytime elegance to dazzling nighttime chic. Age and timeless with a phenomenal fit. Made of the finest high-end fabrics ranging from silk and wool to jersey lycra and viscose, sourced from the best houses in Europe, mainly Italy.
We aim to offer you the highest quality products. We offer warranty when a product has a production default up to a year from the date of purchase. If there is something wrong with your item, please inform us via e-mail or by telephone +31 20 240 73 77.

Most products are available in our whole size range, from size XXS to XXL.

Please see our size guide to find your right size.
 

We only offer a repairs service if your item has a production defect. We do not accept other impairments.

Visa
Master Card
American Express
Banktransfer (international with an IBAN and Swift number)
iDeal (The Netherlands)
PayPal
Maestro
Sofort
Giropay
Bancontact
Redeeming a gift voucher
 

All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology, which encrypts your information before it is sent to us to protect the information from unauthorized use.

Besides SSL encryption, PaySquare makes use of 3-D Secure. 3-D Secure represents an extra level of security for you when placing an order. It protects you against misuse of your credit card number, because you confirm your identity first, before you make the payment. Only if you are the legal owner can your credit card be used to make an Internet payment.

We take every possible measure to ensure that business partners who receive information from us provide adequate protection for your data.

Please send payments to:
Company name            LaDress B.V.
Account number           67491363
IBAN number                NL82INGB0674791363
Swift/BIC number         INGBNL2A

The gift voucher code will be written on the certificate in the e-mail notification or on the printed giftcard. Enter the gift voucher code during the checkout process. If the gift voucher amount exceeds the order total, a new gift voucher will be e-mailed with the redeeming balance to be used on future orders.
If you are having any problems redeeming your gift voucher, please send an e-mail to info@ladress.com. We will not be able to apply a gift voucher to your purchase after it is completed. Gift voucher presented after purchase will not be accepted.

International shipments, outside the European Union, may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Inside the European Union 21% VAT is mandatory, which is included in the price. Custom policies vary widely between countries. Please contact your local customs office for further information. To ensure quick delivery to you, any custom duties and taxes imposed by your government will be paid by you.

Currently LaDress ships every order of €99 or more within the European Union free of charge with a standard service. For all orders below €99 and for countries outside the European Union, shipping costs will be charged. Orders with a shipping destination within the Netherlands will be shipped with PostNL. Orders with a shipping destination outside the Netherlands will be shipped with UPS.

To see how soon you will get your order please see our shipping and delivery section.

LaDress ships all over the world! Please see our shipping and handling section for the delivery times to your location. Is your location not on the list? Please send an e-mail to info@ladress.com for more information.

Once your order has been shipped, orders within The Netherlands usually take 48 hours to be delivered.
Please click here for the delivery dates for international orders (times vary according to customs procedures for each individual country).

PostNL delivers the packages on weekdays and on Saturdays. UPS delivers the packages from Monday to Friday. Delivery times do not include Sundays and public holidays.

Currently LaDress ships every order of €99 or more within the European Union free of charge with a standard service. For all orders below €99 and other countries, shipping costs will be charged. You can find the shipping costs per country here. To see how soon you will get your order please see our shipping and delivery section.

As soon as your order is shipped, you will receive an e-mail notification with a tracking number.

Is the shipping destination in the Netherlands? Click on this link to trace your package. Is the shipping destination outside the Netherlands? Click on this link to trace your package.

We insure all packages in transit from LaDress to the delivery address against theft and accidental damage. Once the package has been signed for, it is no longer insured.

Orders are shipped from Amsterdam, The Netherlands.

Yes. All orders that are shipped will require a signature from the recipient.

Please see our complete return policy.
 

If you have received a wrong size or product please send an e-mail to info@ladress.com, our customer service team is happy to help.

No. Gift vouchers are valid for one year onward from date of purchase and cannot be returned. The total value can also be redeemed in parts on various orders.

We can refund the amount to your credit card or to your bank account.

A time frame of a few days can pass between the receipt of your returned merchandise and the return process. The refund will be made within a time frame of maximum 10 working days. Normally credit appears within two months statements of credit cards. In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and the credit card holder. Please note that shipping costs will not be refunded.

Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Union.
You can send an e-mail to info@ladress.com or call us at +31 20 240 73 77.
Our regular office hours are Monday to Friday 9 am to 6 pm, excluding public holidays.

Please send an e-mail to info@ladress.com to retrieve your password.

Please click here to unsubscribe from the newsletter.

Our customer care team is ready to assist you with questions and queries five days a week. Please feel free to contact us at +31 20 240 73 77 or send us an e-mail at info@ladress.com.

You can apply for a Business Membership via . Please send your request with company and invoice details and we will contact you as soon as possible.

You can log in to your Business account via our website ladress.com. You will get to the sign-in page by clicking “sign in” in the top-right corner of the home page. You can fill in your details on the login page and register as returning customer.

As soon as you are logged in, you will automatically see the discount of your Business Membership.

As a Business Member you can order all styles, excluding Sale or Outlet items, with a 20% discount. In addition, we have designated business styles, that can be found on the category page Corporate fashion.

These styles, in the colors black, midnight blue, navy and ecru, will be in stock and will stay in our collection. This makes the business styles perfectly suitable as staff or corporate clothing. You will find the LaDress business styles here.

If you want, you can place large orders online as long as our stock allows this. In case we have insufficient stock, or if you would like to discuss, feel free to contact us via corporate@ladress.com.

Yes we do! The Business Membership will make ordering for our Business customers easier and faster. Naturally, Business Members can always contact us for styling advice and fitting sessions. We would love to discuss the possible options!