How long have you been working for Kelly Group?
In January 1999, I began my tenure with the company as the manager overseeing our Openreach pole replacement contract in Kent, Ipswich, and Colnbrook.
What positions have you held throughout your tenure?
I have been part of Kelly Group in various managerial capacities throughout my career. From 2007 to 2011, I was involved with Kelly Integrated Transport Services (KITS), specifically managing SOS breakdown phones along motorways. Over the years, I have had the opportunity to work closely with almost every contract that Kelly Group has undertaken. This includes collaborations with Rory Cowen, engagements with ONSA poling projects, and overseeing the installation of SOS breakdown phone replacements on motorways. One of the most intriguing projects I have been involved with was the National Trust contract. This initiative aimed to bring broadband connectivity to National Trust sites spanning from Lands' End to John o' Groats, showcasing the diversity and scale of projects I have contributed to within Kelly Group.
What does a typical week look like?
A typical week for me revolves around the general supervision of my teams and equipment within Kelly Group. Much of my time is dedicated to problem-solving and ensuring operational efficiency. I spend a significant amount of time out on the road, overseeing the maintenance and utilisation of all plant and fleet equipment under my jurisdiction. Addressing customer complaints promptly and effectively is also a crucial aspect of my role, ensuring that client satisfaction remains a top priority. This dynamic environment keeps me actively engaged in managing both personnel and operational logistics to uphold the standards of excellence expected within Kelly Group.
Do you have any set goals in mind for the next 12 months?
Over the next 12 months, my primary goals are centred around maintaining good health and continuing my work with Kelly Group. Alongside my professional commitments, I aim to spend quality time walking my two beautiful dogs along the picturesque Norfolk coastline. Additionally, I look forward to pursuing my passion for golf, balancing work and personal interests to ensure a fulfilling and balanced lifestyle.
What three words best describe your role?
- Attention to detail
- Person Management
- Diverse
Before working for Kelly Group, what was the most unusual or interesting job you ever had?
I spent 18 years working for Eircom in Ireland. In 1987 they were sent from Ireland to England to rebuild the BT lines damaged by that year’s particularly bad storm. Through this they received a long-term contract from Openreach. Eircom left in 1998 and I stayed in the U.K after meeting my wife here I then joined Kelly Group shortly after.
If you could switch your job with anyone else for one week, whose job would you want to experience?
If I could switch my job with anyone, it would undoubtedly be Bruce Springsteen because of my love for singing. His music, especially tracks like 'My Hometown', resonates deeply with me. Alternatively, I would aspire to be a politician focused on promoting peace and stability. This ambition stems from a strong desire to contribute positively to society and make a meaningful impact on people's lives.
What advice do you have for new Kelly Group engineers coming into the business?
For new engineers joining Kelly Group, I have a few pieces of advice based on my experience:
- Always keep open lines of communication with your supervisors and managers. Don't hesitate to ask questions or seek help when needed. Clear communication ensures that tasks are completed effectively and efficiently.
- Build Relationships: Get to know your colleagues and build strong working relationships with them. Collaboration and teamwork are essential in achieving success within the company.
- Ownership Mentality: Treat the company as if it were your own. Take pride in your work, be respectful to customers and colleagues alike, and uphold the values and reputation of Kelly Group at all times.
By following these principles, you can contribute positively to the team, foster a supportive work environment, and grow professionally within Kelly Group.
Can you tell us about the support channels that are available for our workforce?
At Kelly Group, we prioritize the well-being and support of our workforce through dedicated channels such as Welfare and Human Resources (HR). These departments are instrumental in addressing any issues that may arise during the course of your work. Whether you encounter challenges in completing your tasks or have personal concerns, effective communication with the appropriate personnel ensures that solutions are promptly provided.
We strongly believe in the adage "a problem shared is a problem halved," encouraging all team members to reach out and seek assistance when needed. Our culture fosters approachability among everyone on our contract, creating a supportive environment where mutual assistance is readily available. Rest assured, our commitment extends to ensuring that every member of our workforce feels supported and empowered to perform their best.
What 3 words would your friends/family use to describe you?
- Caring
- Funny
- Sensitive
What is your proudest moment?
My proudest moment came in 2014 when Ireland was hit by a devastating storm that caused extensive infrastructure damage. In response, Kelly Group swiftly mobilized, deploying 50 engineers to the southern counties of Ireland. Our task was clear: renew connections, clear faults on lines, and reconnect customers to essential networks. This initiative was particularly significant as it marked our first contract in the Republic of Ireland.
Witnessing how our team operated with dedication and professionalism during such a critical time filled me with immense pride. As both a Kelly Group manager and someone of Irish descent, I felt a deep sense of accomplishment in contributing to the restoration efforts and supporting the communities affected by the storm. This experience reinforced my belief in the importance of rapid response, teamwork, and commitment to service excellence.
