Customer Engagement
6 min read
What is ‘conversational’?
What do we mean when we say “conversational”? Conversations are changing as technology evolves – here’s why it matters for your business.
Ali Biggs
Latest posts by Ali Biggs
Customer Service 34 min listen
Shep Hyken on fostering the cult of the customer
Customer service expert and New York Times best-selling author Shep Hyken chats to Intercom’s Ali Biggs about what has changed in the world of customer service and why ultimately, a lot has stayed the same.