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Intercom Phone

Calls and conversations in one place

Use phone calls, video calls, and screen sharing to troubleshoot customer issues faster with modern, native phone support.

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Phone Support

Inbound Support

Receive inbound calls directly in the inbox so your team has no missing context and can solve customer issues faster.

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Outbound calls

Use outbound calls to follow up on ongoing issues or provide a more personalized experience. Global coverage available.

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Local and toll-free numbers

Set up a new number directly on Intercom or use existing numbers to maintain your current workflows.

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One omnichannel inbox

Calls, emails, tickets and conversations all connected in one shared inbox.

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Interactive Voice Response Workflows

No-code automation

Customizable interactive voice response (IVR) trees help you automate calls—no code required.

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Route and assign calls

Assign calls to your team, schedule for later, and forward to external numbers when you’re out of office.

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Create personalized experiences

Personalize phone support with on-brand greetings and custom actions based on who the customer is.

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Messenger calls

Voice and video calls

Transition messenger conversations into voice or video calls to save time and reduce effort.

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Screen share with customers

See what your customers see by screen sharing through messenger for easier troubleshooting.

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Messenger-first experience

Voice, video, and screen sharing are all available in messenger for the most seamless customer experience.

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Tools to optimize your team’s call performance and quality

Handle availability for inbound calls and monitor your team’s performance with the real-time dashboard.

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Using Intercom Phone ensures all our conversations are logged in one platform, with easy access to previous messages and company data. Even though Deliverect is a chat first company, we see value in calling a customer to solve a complex issue faster or add a personal touch to the customer experience.

Christian Osmundsen
Global Head of Customer Experience at Deliverect
 

Using Intercom Phone ensures all our conversations are logged in one platform, with easy access to previous messages and company data. Even though Deliverect is a chat first company, we see value in calling a customer to solve a complex issue faster or add a personal touch to the customer experience.

Christian Osmundsen
Global Head of Customer Experience at Deliverect

Your questions, answered

Intercom Phone is priced based on usage - for inbound calls (minutes), outbound calls (minutes), Messenger calls (minutes), recordings (minutes) and phone number provisioning (monthly charge). You can see all countries we support and their associated prices here. Customers who are part of the early access / beta program for Intercom Phone will continue to have access without charge for a limited time. Any changes to the early access program will be notified in advance. See terms of service.

Intercom Phone is priced based on usage - for inbound calls (minutes), outbound calls (minutes), Messenger calls (minutes), recordings (minutes) and phone number provisioning (monthly charge). You can see all countries we support and their associated prices here. Customers who are part of the early access / beta program for Intercom Phone will continue to have access without charge for a limited time. Any changes to the early access program will be notified in advance. See terms of service.