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Last Update: April 5, 2018
Ideal Supply Inc. and its divisions, affiliates and subsidiaries (hereinafter “Ideal Supply”) respects the privacy and the integrity of any information that you provide in the use of our Web sites and services. This Privacy Policy explains our policy regarding the collection, use and disclosure of your personal information.
This Privacy Policy will be continuously assessed against new technologies, business practices and our users’ needs. As we update, expand and diversify our products and services, this Privacy Policy may evolve. Please check this Privacy Policy from time to time for updates by checking the date of the “Last Update” at the top of this document. If we make any material changes to this Privacy Policy, we will notify you here. A link to our Privacy Policy will be provided on our Web site or within our applications. You acknowledge and agree that your access of our Web sites and applications and your use of our services following any posted changes to the Privacy Policy indicate your acceptance of such changes.
APPLICATION OF THIS POLICY
At Ideal Supply, we are committed to protecting the privacy of our users, which is why we do not sell or rent any personal information or personally identifiable information regarding our users to any third party. We hope this Privacy Policy will answer your questions regarding how we treat personal information gathered from visitors to our Web sites and users of our services.
WHAT IS PERSONAL INFORMATION
For the purposes of this Privacy Policy, personal information means information that can be used to identify and contact you, specifically your name, address, e-mail address, country of residence, as well as other information when such information is combined with your personal information. Personal information does not include “aggregate” information, which is data we collect about the use of our site and our services. Our privacy policy does not restrict or limit our collection and use of aggregate information.
CONSENT
You acknowledge and agree that by accessing our Web sites and applications or using our services you fully understand, accept and voluntarily consent to the collection, use, retention and disclosure of personal information in accordance with this Privacy Policy. It is always your choice whether or not you provide us with your personal information; however, a decision to withhold personal information may restrict or prevent us from providing you with a particular product or service. We will only collect, use, and disclose your personal information with your consent, except where otherwise permitted or required by applicable law or regulatory requirement.
COLLECTION OF PERSONAL INFORMATION
In order to use certain features of our services you must first complete a registration process and establish an account (Account). During registration for your Account you will be required to provide basic information such as your name, address, email address, authentication credentials and establish a password. Ideal Supply will retain this information and associate it with your Account. In addition, to place an order for services, Ideal Supply may require that you provide payment information such as credit card numbers and billing addresses and Ideal Supply will also acquire your IP address and other analytcal data. Credit card information, including the card number, expiry date and security code, is securely collected by us and passed directly to payment processors over a secure socket layer (see the section entitled PAYMENT SERVICE PROVIDER below). Upon successful transfer of credit card data, the information is erased permanently and not retained by Ideal Supply in any form.
USE OF YOUR PERSONAL INFORMATION
You acknowledge that Ideal Supply may use personal information that you voluntarily disclose to us to:
1. Provide you with information about new products, services, newsletters, informative e-mails, and research on future product ideas or improvements;
2. Assist us in creating or providing content that is relevant to you;
3. Provide you with special offers that may be of interest to you and to improve your experience on our Web sites or with our services;
4. Assist us in creating better products and services to meet your needs;
5. Allow you to purchase and download products, obtain access to services or otherwise engage in activities you select;
6. Provide you with technical support;
7. Help you quickly find software, services or product information important to you;
8. Send transaction-related communications such as welcome letters, and product/service order confirmations. Ideal Supply may also send you surveys or marketing communications to inform you of new products or services or other information that may be of interest; and
9. Restrict the availability of some of the products, services and content to certain parts of the world, where required for legal reasons, by using your address, IP address and other information in order to enforce those restrictions.
You may always choose not to provide personal information, but if you so choose, our products and services may not be available to you. You agree that you are under no obligation to provide us with this information and can access many aspects of our Web sites without providing us any personal information.
While using the service and Web site and applications, you may have opportunities to post reviews or other personal information in public forums at your own discretion. Please understand that when you post such information, it is made public and is not subject to this policy. You should exercise caution when deciding to disclose any personal information in a publically available forum such as the Web site and agree to indemnify Ideal Supply for any damages or claims resulting from any of your postings. Ideal Supply is not obligated to monitor postings and at its discretion remove any content submitted.
Disclosure of your personal information
Except as otherwise disclosed to you, Ideal Supply will not sell or rent your personal information to any other party and will only use and disclose your personal information for the purposes for which it was collected as described in this Privacy Policy. However, you agree that Ideal Supply may disclose your personal information in the circumstances set out below:
1. Ideal Supply may disclose your personal information with your prior consent;
2. Ideal Supply may be required by law to disclose personal information without your consent in the event of emergency situations or when required by government or other legal authority;
3. Ideal Supply may also disclose personal information to third parties in connection with a corporate re-organization, merger or amalgamation, or the sale of all or substantially all of our assets, provided that, where appropriate, any party to whom the information is disclosed is bound by agreements or obligations, and required to use or disclose your personal information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise; or
4. Ideal Supply may share your personal information with service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, collect debts, to provide data storage, to host websites, to fulfill orders, to assist in direct marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service. Each company is bound by agreement or obligations with Ideal Supply to implement and maintain reasonable security procedures and practices in order to use and disclose your personal information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise.
HOW TO OPT-OUT / WITHDRAW CONSENT
You can withdraw your consent for the use of your personal information at any time by cancelling the subscription for your Account, or emailing us at privacy@idealsupply.com and include the text 'I would like to withdrawal my consent for sharing my personal information' along with your name and contact information. Information may be retained by Ideal Supply for audit or archival purposes or as required by applicable federal and provincial laws.
If you do not wish to receive marketing communications, you may follow the “unsubscribe” instructions included within each e-mail communication or by selecting or deselecting (depending on the service) the appropriate option in your Account settings. Please keep in mind that, even if you choose not to receive marketing communications, you will continue to receive transactional or account communications related to services or products that you have requested (e.g. purchase confirmation e-mails and receipts).
HOW LONG WE KEEP PERSONAL INFORMATION
Ideal Supply maintains information about you for as long as we provide service to you, and longer for related business activities. After information is no longer necessary for our business purposes, we destroy the information unless there is an outstanding request or order to preserve the information.
SAFEGUARDS WE HAVE IN PLACE
Ideal Supply stores and process your personal information on our computers in Canada and around the globe. Ideal Supply employs reasonable managerial and technical measures to ensure that your personal information is secure. In addition, our dedicated team of information technology professionals works to maintain data accuracy and prevent unauthorized access to sensitive information. Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it. The Internet is not a secure medium and you acknowledge and agree that the privacy of your e-mail communication and personal information can never be guaranteed as any e-mail communication may be lost, intercepted or altered. By using our Web sites and applications, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Web sites and applications and our services.
Children THIS WEB SITE AND SERVICE IS NOT INTENDED FOR USE BY CHILDREN, ESPECIALLY THOSE UNDER AGE 13. NO ONE UNDER AGE 13 IS ALLOWED TO REGISTER FOR THE SERVICE OR PROVIDE ANY PERSONALLY IDENTIFIABLE INFORMATION OR USE OUR SOCIAL, COMMUNITY AND PUBLIC DISCUSSION AREAS, PHOTO AND VIDEO GALLERIES, BULLETIN BOARDS, FORUMS, CHATS, BLOGS, PERSONAL/JOB SEARCH AND OTHER CLASSIFIED ADS, AND ELSEWHERE. MINORS BETWEEN THE AGES OF 13 AND 17, INCLUSIVE, MUST GET THE PERMISSION OF THEIR PARENT(S) OR LEGAL GUARDIAN(S) BEFORE MAKING PURCHASES, INCLUDING SUBSCRIPTIONS, ON THIS SERVICE. IN SOME CASES WE MAY FURTHER LIMIT SERVICES BY AGE OF THE USER WHOLLY AT OUR DISCRETION OR BASED ON APPLICABLE REGIONAL LAWS AND OR REGULATIONS.ACCESS TO YOUR PERSONAL INFORMATION
You are responsible for updating and maintaining the truth and accuracy of the personal information you provide to us relating to your Account. If you want to update the personal information, you have provided to us, you should do so by visiting the ìAccountî or equivalent section of the Web site or the application. You must be signed in to access your Account.
There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. If we do not provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
COLLECTION OF NON-PERSONAL INFORMATION
You acknowledge and agree that from time to time Ideal Supply, its service providers and business partners may collect non-personal information from your use of our Web site and applications and services such as server log files, hardware information, environmental variables (such as MAC address, computer type (Windows or Macintosh), screen resolution, OS version, Internet browser, and Internet browser version) and from scanning navigational data to collect non-personal information about our users in order to help us deliver better service and user experience. Such non-personal information could include the IP addresses or areas of site being clicked on most frequently. Ideal Supply and our service providers (including ad servers, outbound email vendors, affiliate vendors and search engine advertising agencies, and providers of web analytics tools) and business partners may also use “cookies” as well as so-called “pixel tags,” “web beaconsî, NFC or RFID tags, “clear GIFs” and other similar technologies to help us deliver better service and user experience and to facilitate your ongoing access to and use of our services. Cookies are files saved to your computers through your Web browser to enable websites or service providers systems to recognize your browser and capture and remember certain information. Ideal Supply, like many other Web services, uses cookies to understand and save your preferences for future visits and to compile aggregate data about site traffic and site interaction, so that we can offer better site experiences and tools in the future. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies, or to be given the choice of declining or accepting the transfer of a particular cookie, or cookies from a particular website, to your computer. If you choose to reject all cookies, you may not be able to access the services. To learn more about cookies, please visit http://www.allaboutcookies.org/. You may find more information about opting out of most third-party service cookies at www.networkadvertising.org or other related sites.
PRIVACY POLICY INFORMATION
If you have any questions about this Privacy Policy or concerns about how we manage your personal information, please contact us by mail or email at:
Ideal Supply Inc.
1045 Wallace Ave N.
Listowel, ON
N4W 3H7
support@idealsupply.com
We will endeavour to answer your questions and advise you of any steps taken to address the issues raised by you.
HYPERLINKS
Our Web sites and applications are connected by “hyperlinks” to other websites. You acknowledge and agree that Ideal Supply makes no representation, warranty, covenant, or claim regarding, and Ideal Supply expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices on any third-party website or resource accessible by hyperlink from our Web sites. You agree that the inclusion of any such hyperlink does not suggest, represent, warrant, covenant or imply that Ideal Supply monitors, endorses or exerts any control over such website or linked resource whatsoever. You agree that Ideal Supply provides these hyperlinks to you only as a convenience, and the inclusion of any hyperlink does not suggest, represent, warrant, covenant or imply affiliation, endorsement or adoption by Ideal Supply of any such website or linked resource whatsoever.
When you leave our Web sites, you acknowledge and agree that our terms and policies do not govern your access to, and use of, other websites. You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any website or linked resource to which you navigate from our Web sites.
PAYMENT SERVICE PROVIDER
Ideal Supply uses various payment processors for our services.
You acknowledge and agree that Ideal Supply may disclose personal information to 3rd party service providers as your name and email address so that 3rd party service providers may contact you directly for personal information such as credit card information.
You acknowledge and agree that Ideal Supply makes no representation, warranty, covenant, or claim regarding, and Ideal Supply expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices in regard to any personal information that we disclose on your behalf or you provide to our 3rd party service providers directly or any other party in relation to purchasing a product or service from our Web sites.
You acknowledge and agree that our terms and policies do not govern any other party.You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any third party to which you provide personal information.
INTERPRETATION OF THIS PRIVACY POLICY
This Privacy Policy does not create or confer upon any individual any rights, or impose upon Ideal Supply any obligations, in addition to any rights or obligations imposed by Canada’s applicable federal and provincial privacy laws. Should there be any inconsistency between this Privacy Policy and Canada’s applicable federal and provincial privacy laws, this Privacy Policy will be interpreted to comply with the applicable privacy laws.Any services provided by Ideal Supply are controlled and operated by us from Canada, and we do not intend that our services subject us to the laws or jurisdiction of any state, country or territory other than that of Canada. We do not represent or warrant that the services, or any part of the services, are appropriate or available for use in any particular jurisdiction. Those who choose to access the services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the services’ availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
