HP Care Pack
Extended protection for printers
All-in-one printer support from those who know your device best.
Protect your investment
An enhanced coverage plan can get you out all kinds of jams.
Convenient assistance
Having device issues? Experts are here 7 days a week to help solve your tech problems.1
Fast, free replacements
If we can’t fix your printer, we’ll try to replace it by the next business day.
No hidden fees
Parts and labor, replacements, even return shipping — it’s all covered by your Care Pack.
Optional extra coverage
Additional protection for mobile printers is available for purchase.
What’s covered
What’s covered
Plans
In-warranty plan
Comprehensive device protection with enhanced coverage options to fit your service needs.
- Available in 2-, 3-, or 4-year extension plans
- Includes remote problem diagnosis support and Next Business Day Exchange Service
- Can be purchased at time of printer sale or up to 9 months post-purchase
Post-warranty plan
Short-term protection for when your standard warranty or Care Pack service expires.
- Available for 1- and 2-year extension plans
- Includes remote problem diagnosis support and Next Business Day Exchange Service
- Can be purchased up to 90 days before your standard warranty or Care Pack service expire
How it works
Start using your HP Care Pack in 5 easy steps.
Purchase
See what Care Pack options are available for your device.
Register
If you purchased your Care Pack through us, you’re already registered. If not, you can register.
Contact an HP tech expert
Our experts are available 7 days a week to help you over the phone or via chat.
Receive a replacement printer
If our technicians can’t fix your printer remotely, we’ll send you a replacement to arrive the next day.3
Send back original device
We’ll provide all the materials and labels you need to conveniently ship your original printer back to us.
Customer ratings and reviews
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Work, play, and create with confidence.
Here’s an example of a real customer experience with HP Care Pack Print services.
Ready to protect your investment?
Let’s find coverage that makes sense for you and your device.
Disclaimers
1 Hours of operation for remote support are 6AM-8PM (MST) Monday to Friday and 7AM-6PM (MST) Saturday and Sunday.
2 If the problem cannot be resolved remotely during technical phone support HP will replace the failed product with a new or equivalent-to-new product free of major cosmetic defects.
3 Call must be received before 2:30pm Central Standard time, Monday- Friday to activate an exchange service with next business day delivery for eligible geographic locations in the U.S. HP Holidays may delay the delivery. The replacement product will be shipped overnight via airfreight carrier to the customer’s location at HP’s expense.
Service levels and response times for Care Pack services may vary depending on your geographic location. Restrictions and limitations apply. In Warranty Care Pack, service starts at date of hardware purchase. For details, visit (Terms and Conditions)