{"id":72752,"date":"2019-10-25T15:51:14","date_gmt":"2019-10-25T07:51:14","guid":{"rendered":"https:\/\/www.grab.com\/sg\/?post_type=policy&p=72752"},"modified":"2024-07-09T16:49:48","modified_gmt":"2024-07-09T08:49:48","slug":"transport-delivery-logistics","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/sg\/terms-policies\/transport-delivery-logistics\/","title":{"rendered":"Terms of Service: Transport, Delivery and Logistics"},"content":{"rendered":"\t\t
Last modified: 9 July 2024<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
TERMS OF SERVICE<\/u><\/strong><\/p> Section A – General Terms<\/u><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 1. Introduction<\/strong><\/p> 1.1 Please read these Terms of Service carefully. By using the Service (as defined below), you agree that you have read and understood the terms in these Terms of Service which are applicable to you. These Terms of Service and the Grab Policies (as defined below) constitute a legally binding agreement (\u201cAgreement<\/strong>\u201d) between you and Grab (as defined below). The Agreement applies to your use of the Service provided by Grab. If you do not agree to the Terms of Service please do not use or continue using the Platform (as defined below) or the Service.<\/p> 1.2 Grab may amend the terms in the Agreement at any time. Such amendments shall be effective once they are posted on\u00a0http:\/\/www.grab.com<\/a>\u00a0or the Application. It is your responsibility to review the Terms of Service and Grab Policies regularly. Your continued use of the Service after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.<\/p> 1.3 If you use the Service in a country other than the country where you registered for the Application (the \u201cAlternate Country<\/strong>\u201c), you must regularly review the Terms of Service applicable in the Alternate Country which can be found at\u00a0https:\/\/www.grab.com<\/a>\u00a0as it may differ from the country where you registered for the Application. By using the Service in the Alternate Country, you agree to be bound by prevailing Terms of Service in the Alternate Country.<\/p> 1.4 GRAB IS A\u00a0TECHNOLOGY COMPANY\u00a0<\/strong>WHICH PROVIDES A PLATFORM FOR CONSUMERS TO VIEW, OBTAIN OR PROCURE GOODS AND SERVICES. DEPENDING ON THE GOODS OR SERVICES IN QUESTION, THE GOODS OR SERVICES MAY BE SUPPLIED BY GRAB OR A PARTNER. WHERE THE GOODS\/SERVICES ARE OFFERED AND\/OR PROVIDED BY A PARTNER, GRAB\u2019S ROLE IS MERELY TO LINK THE CONSUMER WITH SUCH PARTNERS OR TO ENABLE CONSUMERS TO VIEW INFORMATION IN RESPECT OF THE PARTNER\u2019S GOODS\/ SERVICES. GRAB IS NOT RESPONSIBLE FOR THE ACTS AND\/OR OMISSIONS OF ANY PARTNER OR INFORMATION RELATING TO THE SAME. PARTNERS SHALL BEAR ALL LIABILITY IN RELATION TO SUCH GOODS\/SERVICES. PARTNERS ARE NOT, AND SHALL NOT HOLD THEMSELVES OUT TO BE, AN AGENT, EMPLOYEE OR STAFF OF GRAB AND THE SOLUTIONS PROVIDED BY PARTNERS SHALL NOT BE DEEMED TO BE PROVIDED BY GRAB.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 2. Definitions<\/strong><\/p>\n In these Terms of Service, the following words shall have the meanings ascribed below:<\/p>\n 2.1 \u201cApplication<\/strong>\u201d means the relevant mobile application(s) made available for download by Grab (or its licensors) to Consumers and Partners respectively;<\/p>\n 2.2 \u201cConsumer<\/b>\u201d or \u201cUser<\/b>\u201d means any end-user who accesses or uses the Platform to search for and obtain the Solutions;<\/p>\n 2.3 \u201cConsumer Charges<\/b>\u201d or \u201cUser Charges<\/b>\u201d means charges incurred by Consumers for the Solutions obtained through the use of the Service, including any applicable tolls, taxes and any other fees or charges that may be due for a particular use of the Service or Solutions;<\/p>\n 2.4 \u201cGrab<\/strong>\u201d \/ “we<\/b>” means:<\/p>\n 2.4.1 Grabtaxi Pte Ltd in relation to GrabTaxi and JustGrab;<\/p>\n 2.4.2 Grabcar Pte Ltd in relation GrabCar, GrabShare, JustGrab, GrabFamily, GrabAssist, GrabPet, Hire, GrabHitch, GrabCoach, GrabFood, GrabExpress (including GrabAssistant) and GrabMart;<\/p>\n 2.4.3 Grabtaxi Pte Ltd and\/or Grabcar Pte Ltd in relation to GrabAds Shop;<\/p>\n 2.4.4 in relation to Grab for Business, the Grab entity stated at the Grab for Business account sign-up page (or if there is no such entity stated, Grabtaxi Pte Ltd and Grabcar Pte Ltd); <\/p>\n 2.4.5 GrabLink Pte Ltd in relation to GrabGifts;<\/p>\n 2.4.6 Grabtaxi Holdings Pte Ltd. in relation to platform fees, small order fees, subscriptions and other fees or charges that may be due for Consumer’s use of the Application or any Service or Solution; and\/or<\/p>\n 2.4.7 the relevant subsidiary, affiliate, associated company of or entity jointly controlled by Grabtaxi Holdings Pte Ltd.<\/p>\n 2.5. \u201cGrab Policies<\/strong>\u201d means the following:<\/p>\n 2.5.1 the Privacy Notice<\/a>;<\/p>\n 2.5.2 the Code of Conduct: Driver\/Delivery Partner<\/a>, Code of Conduct: Consumer<\/a>, Code of Conduct: Supplier<\/a> or Code of Conduct: Merchant<\/a>, as may be applicable; <\/p>\n 2.5.3 the Copyright Notice<\/a>; <\/p>\n 2.5.4 the Family Account: Terms of Service<\/a>;<\/p>\n 2.5.5 the GrabChat Guidelines<\/a>; <\/p>\n 2.5.6 all policies, guidelines and terms of service published on https:\/\/www.grab.com\/sg\/terms-policies\/<\/a>; and<\/p>\n 2.5.7 all other forms, policies, notices, guidelines, frequently asked questions (FAQs), in-app or website product\/service descriptions and information cards, or agreements provided to or entered into by you from time to time;<\/p>\n 2.6 \u201cPartner<\/b>\u201d means the independent third parties (who are not Grab) who provide the relevant Solutions to Consumers through the Service, including (a) driver-partners, delivery-partners, (b) merchant-partners such as GrabFood and\/or GrabMart Merchants, and (c) any other relevant goods and services providers; <\/p>\n 2.7 \u201cPersonal Data<\/strong>\u201d is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information;<\/p>\n 2.8 \u201cPlatform<\/strong>\u201d means the Application, Software and any other platform, portal or website which Grab owns, operates or otherwise makes available to Consumers and\/or Partners for the purposes of or in connection with the Service and\/or Solutions;<\/p>\n 2.9 “Platform Content<\/b>” means any content as made available on the Platform or any part thereof;<\/p>\n 2.10 \u201cPrivacy Notice<\/strong>\u201d means our Privacy Notice accessible at: https:\/\/www.grab.com\/sg\/privacy\/<\/a> as amended from time to time;<\/p>\n 2.11 “Rectification Measure<\/b>” has the meaning ascribed to it in Clause 29.2 of Section A;<\/p>\n 2.12 \u201cService<\/strong>\u201d means the linking of Consumers to Partners or other Consumers to facilitate the Solutions;<\/p>\n 2.13 \u201cSoftware<\/strong>\u201d means any software in connection with the Application, Service and\/or Solutions which is made available by Grab;<\/p>\n 2.14 \u201cSolutions<\/strong>\u201d means the transportation, logistics, food and beverage, groceries and\/or other products and services which are made available to Consumers through the following offerings:<\/p>\n 2.14.1 GrabTaxi;<\/p>\n 2.14.2 GrabCar;<\/p>\n 2.14.3 JustGrab;<\/p>\n 2.14.4 GrabShare;<\/p>\n 2.14.5 GrabFamily;<\/p>\n 2.14.6 GrabAssist;<\/p>\n 2.14.7 GrabPet;<\/p>\n 2.14.8 Hire;<\/p>\n 2.14.9 GrabHitch;<\/p>\n 2.14.10 GrabCoach;<\/p>\n 2.14.11 GrabFood;<\/span><\/p>\n 2.14.12 GrabExpress (including GrabAssistant);<\/p>\n 2.14.13 GrabMart;<\/p>\n 2.14.14 GrabAds Shop;<\/p>\n 2.14.15 GrabGifts;<\/span> 2.14.16 GrabCar Premium;<\/p>\n 2.14.17 GrabExec;<\/p>\n 2.14.18 GrabAssist Plus;<\/p>\n 2.14.19 Family Account; and<\/span><\/p>\n 2.14.20 Any such other offerings which Grab may make available from time to time; and<\/p>\n 2.15 “you<\/b>” refers to the Partner and\/or Consumer as may be applicable.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 3. Representations, Warranties and Undertakings<\/strong><\/p> 3.1 By using the Service and\/or Platform, you represent, warrant and undertake that:<\/p> 3.1.1 You have legal capacity to enter into the Agreement and that you are at least eighteen (18) years old. You cannot enter into the Agreement if you are below eighteen (18) years old;<\/p> 3.1.2 You will provide true, accurate, not misleading, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it true, accurate, not misleading, current and complete at all times during the term of the Agreement. You agree that Grab may rely on your information as true, accurate, not misleading, current and complete. You acknowledge that if your information is untrue, inaccurate, misleading, not current or incomplete in any respect, Grab has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;<\/p> 3.1.3 You will provide us with whatever proof of identity or any other documents, permits, licenses or approvals which we may reasonably request or require;<\/p> 3.1.4 You will only use an access point or account which you are authorized by Grab to use;<\/p> 3.1.5 You acknowledge and agree that only one (1) account can be registered on one device, except as otherwise permitted by Grab;<\/p> 3.1.6 You will keep your account password or any identification we provide you which allows access to the Service secure and confidential;<\/p> 3.1.7 You will not authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity;<\/p> 3.1.8 You agree to notify us immediately of any unauthorized use of your account or any other breach of security;<\/p> 3.1.9 When using the Service\/Platform, you agree to comply with all laws applicable to you and\/or your use of the Service\/Platform;<\/p> 3.1.10 You will only use the Platform and Service for their intended and lawful purposes;<\/p> 3.1.11 You will not try to interrupt, impair or harm the Service and\/or Platform in any way, and shall refrain from: (a) sending spam or otherwise duplicative or unsolicited messages; (b) sending, posting or storing infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children, violative of any third party rights or otherwise in breach of the applicable laws and\/or Grab Policies such as the Review Guidelines<\/a> and Guideline on inappropriate and sensitive online content<\/a>; (c) sending material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (d) interfering with or disrupt the integrity or performance of the Platform or the data contained therein; (e) attempting to gain unauthorized access to the Platform or its related software, systems or networks; (f) impersonating any person or entity or otherwise misrepresent your affiliation with a person or entity; (g) engaging in any conduct that could possibly damage our reputation or amount to being disreputable; (h) circumventing the proper operation of the Platform and network which the Service operates on; and (i) using any manual or automated program or script, including but not limited to web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, to unduly burden or hinder the operation and\/or performance of the Platform, or to circumvent the navigational structure or presentation of the Platform or its content;<\/p> 3.1.12 You will not attempt to commercially exploit any part of the Platform without our permission. For the avoidance of doubt, you are not permitted to modify or make derivative works based on the Platform, its content or any part thereof in any way, or copy, reproduce, publicly display, distribute or otherwise use or communicate them for any public or commercial purpose save where specifically permitted in writing by Grab. This includes without limitation, not to:\u00a0<\/p> (a) create or compile, directly or indirectly, any collection, compilation or other directory from any content displayed on the Platform except for your personal, non-commercial use;<\/p> (b) copy any content displayed through the Platform or \u201cmirror\u201d the Platform or any parts thereof on any other server or wireless or internet-based device, including reproducing any third party product content and reviews, for republication in any format or media; or navigational structure or presentation of the Platform or its content elsewhere;<\/p> (c) conduct data mining or scraping activities, unless an exception applies under applicable law; and<\/p> (d) disassemble, decompile, reverse engineer, decrypt or attempt to derive and code or extract software from, the Platform or any software or services made available on or through the Platform;<\/p> 3.1.13 You will not utilise modified devices or applications with the intent of evading detections or facilitating any activities intended to defraud Grab or to disrupt the natural functions of the Platform;<\/p> 3.1.14 You will not use the Platform for sending or storing any unlawful material or for fraudulent purposes;<\/p> 3.1.15 You will not use the Platform to cause nuisance or behave in an inappropriate or disrespectful manner towards Grab or any third party;<\/p> 3.1.16 You agree that the Service is provided on a reasonable effort basis;<\/p> 3.1.17 You agree that your use of the Service will be subject to the Grab Policies as may be amended from time to time;<\/p> 3.1.18 You agree to assist Grab with any internal or external investigations as may be required by Grab in complying with any prevailing laws or regulations in place;\u00a0<\/p> 3.1.19 You provide us the phone numbers of Grab users and other contacts in your mobile phone address book on a regular basis. You confirm that you are authorised to provide us with such numbers to enhance the Service\/Platform for your use or such other purpose as we may communicate to you before or at the point of provision;<\/p> 3.1.20 You are aware that when requesting Solutions by SMS or by using the Service or accessing the Platform, standard telecommunication charges will apply;<\/p> 3.1.21 You agree that Grab may, based on its sole discretion, consider an account to be dormant if there has been no transaction made by you on your user account for a period of six (6) months from the last date of transaction and deactivate or restrict access to your user account; and<\/p> 3.1.22 You agree to assume full responsibility and liability for all loss or damage suffered by yourself, Grab or any other party as a result of your breach of this Agreement.<\/p> 3.2\u00a0<\/strong>If you are a Partner, <\/strong>you further represent, warrant and undertake that: <\/strong><\/p> 3.2.1.You possess all the appropriate licenses, approvals, permits, consents, authority and mandatory insurance policies related to or in connection with your provision of the Solution(s) in the jurisdiction in which you use the Service;<\/p> 3.2.2 If applicable, you own, or have the legal right and authority to operate, and you have all appropriate licences and approvals in respect of, any vehicle, equipment, premises or any other matter or thing\u00a0which is involved or used in the course of your provision of the Solution(s);<\/p> 3.2.3 If applicable, you have a valid policy\/ies of liability insurance (in industry-standard coverage amounts) in connection with your provision of the Solution(s);<\/p> 3.2.4 You shall be solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the Solution(s) provided by you;<\/p> 3.2.5 You shall obey all local laws related to your provision of the Solution(s) and will be solely responsible for any violations of such local laws;<\/p> 3.2.6 You shall not contact Consumers for purposes other than in connection with the Service;<\/p> 3.2.7 You shall not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Platform, or any Consumers, including without limitation any user account not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but shall not be limited to personal identification information, other than your own information, as provided for by the Platform;<\/p> 3.2.8 You are aware that when responding to Consumers, standard telecommunication charges may apply which shall be solely borne by you;<\/p> 3.2.9 If you are required to and do sign up for an account on behalf of your employer, your employer shall be the owner of the account, and you represent and warrant that you have the authority to bind your employer to the Agreement;\u00a0<\/p> 3.2.10 You agree that you are forbidden from giving out coupons and suggesting any other form of discounts to the Consumers.\u00a0You are strictly forbidden to use the Service and Platform for other purposes such as but not limited to data mining of Grab\u2019s information or information related to the Platform or the Service, unless an exception applies under applicable law. <\/strong>A breach hereof constitutes a grave offence and may be treated as\u00a0industrial espionage or sabotage<\/strong>, and Grab reserves the right to take such action as may be appropriate or permitted under the law against you, and\/or any person, whether natural or artificial, directing or instructing you, in the event you use the Service\/Platform other than for the purpose for which it is intended to be used; and<\/p> 3.2.11 Without prejudice to any other provisions, information which you have submitted to us for your registration as a Partner on the Platform, which may include your personal data as described in the Privacy Notice, may be linked to the account on the Platform or otherwise be temporarily displayed in the course of the Services on the Platform. You hereby give your consent to such use of information for the purposes of the Solutions, and to facilitate your use of the Platform. Your use of the Platform or any part thereof may be monitored by us or a third party service provider to provide you with information on your business and account as well as better services. You further agree that any personal data you receive via the Platform or otherwise in connection with the Solutions shall only be used for the direct and specific purpose for which you are originally provided the personal data, and such personal data shall be deleted or anonymized once the personal data is no longer required to be retained for the said purpose. For the avoidance of doubt, when you are provided with personal data of a Consumer via the Platform for the purposes of obtaining prior confirmation to amend an order placed, you shall only use the personal data provided for that sole purpose and remove it as soon as you no longer need the data for that purpose.<\/p> 3.3\u00a0<\/strong>If you are a Consumer, <\/strong>you further represent, warrant and undertake that :<\/strong><\/p> 3.3.1 Your use of the Service and Platform is, unless otherwise allowed by Grab, for your own sole, personal use or, where permitted, for the use of another person who is at least twelve (12) years old (\u201cMinor<\/strong>\u201d), in which case you shall assume primary responsibility of the Minor;<\/p> 3.3.2 If you are using the Service and Platform for the purpose of accessing a personal mobility device (PMD) made available to you, you warrant that you are of full age under the applicable laws to operate the PMD;<\/p> 3.3.3 Where applicable, you agree to indicate the accurate number of passenger(s) when requesting for the Service.<\/p> 3.3.4 You further acknowledge and agree that if the information on the number of passengers is untrue or inaccurate, the Partner is entitled to cancel your booking and you may be charged a Cancellation Fee, as per the Cancellation Policy on Grab\u2019s website;<\/p> 3.3.5 You shall not contact the Partner for purposes other than the Service; and<\/p> 3.3.6 You shall not intentionally or unintentionally cause or attempt to cause damage to the Partner or any property of the Partner.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 4. Compatibility<\/strong><\/p> Different models or versions of routers, browsers and devices may have firmware or settings that are not compatible with the Platform or part(s) thereof. While we continuously develop the Platform in order to, as far as possible, support all commonly used devices and models in markets and all browsers where the Platform is likely to be accessed from, we do not warrant compatibility of the Platform with specific mobile devices or other hardware.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 5. License Grant and Restrictions<\/strong><\/p> 5.1 Grab and its licensors, where applicable, grant you a revocable, non-exclusive, non- transferable, limited license to use and access the Platform to use the Service, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Grab and its licensors.<\/p> 5.2 You shall not:<\/p> 5.2.1 post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights; or<\/span><\/p> 5.2.2 remove any copyright, trademark or other proprietary rights notices contained on the Platform.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 6. Payments<\/strong><\/p> 6.1 Payment Terms for Partners (Driver-partners\/Delivery-partners)<\/strong><\/p> 6.1.1 Grab charges a fee for your use of the Service (\u201cService Fee<\/b>\u201d), which shall be communicated to you via the Platform. The Service Fees are payable by you immediately and are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate your access to the Platform, our decision to terminate or suspend your access to the Platform, disruption caused to the Service whether planned, accidental or intentional, or any reason whatsoever.<\/p> 6.1.2 YOU ACKNOWLEDGE AND CONFIRM THAT GRAB MAY ADMINISTER AND ACT AS YOUR COLLECTION AGENT TO PAY TO YOU THE TOTAL AMOUNT OF CONSUMER CHARGES DUE TO YOU IN RESPECT OF YOUR PROVISION OF THE SOLUTION.<\/p> 6.1.3 Grab retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where you and\/or the Consumer have breached any of the Terms in this Agreement. In such an event, you shall not hold Grab liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment(s) to you.<\/p> 6.1.4 Grab may, at its sole discretion, make promotional offers with different features and different rates on the Solutions to any of the Consumers whereby these promotional offers shall accordingly be honored by you. Grab may change the Service Fee at any time at its sole discretion.<\/p> 6.1.5 Driver\u2019s Cash Balance<\/u><\/strong>: Grab shall administer payments to you and from you by way of a wallet system (the \u201cDriver\u2019s Cash Balance<\/strong>\u201c). Your earnings will be displayed in the Driver\u2019s Cash Balance in the Application and may be withdrawn by you to your designated bank account, or where available, to your Driver GrabPay Wallet, or to such other recipient accounts as are made available in the Application. Grab reserves the right to make such deductions from the Driver\u2019s Cash Balance as are provided for in these Terms of Service, as are authorized by you, or as are notified to you via the Application.<\/p> 6.1.6 Driver\u2019s Credit Balance<\/u><\/strong>: In addition to your Driver\u2019s Cash Balance, you must also maintain with Grab a Driver\u2019s Credit Balance<\/strong>. The Driver\u2019s Credit Balance comprises a pre-payment to Grab by you of Grab service fees and other fees and charges applicable under these Terms of Service. You must at all times maintain a minimum credit balance (\u201cMinimum Balance<\/strong>\u201d) in your Driver\u2019s Credit Balance in order for you to use the Service. The amount of such Minimum Balance shall be prescribed by Grab, and shall be notified to you via the Application. It may be changed at any time at Grab\u2019s sole discretion.<\/p> 6.1.7 You may add funds (\u201cCredits<\/strong>\u201d) to your Driver\u2019s Credit Balance to fulfill the Minimum Balance requirement. The maximum balance you may hold in the Driver\u2019s Cash Balance at any time is S$999.00. Balance may be added in any manner prescribed by Grab from time to time (such as cash reload and credit\/debit card payments or transfer from your Driver Cash Balance).<\/p> 6.1.8 Funds in the Driver\u2019s Credit Balance are not redeemable for cash and cannot be refunded. They cannot be resold, exchanged or transferred for value under any circumstances. The funds shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances. You will not receive interest or other earnings on your Credits. Grab may receive interest on amounts that Grab holds on your behalf. You agree to assign your rights to Grab for any interest derived from your Credits.<\/p> 6.1.9 Driver\u2019s GrabPay Wallet<\/u><\/strong>: <\/strong>Where available, driver-partners will be provided with a GrabPay stored value facility wallet. This wallet may be used to receive funds withdrawn from the Driver\u2019s Cash Balance pursuant to Clause 6.1.4 above, as well as make payments, remittances and transfers of funds to other Consumers. Usage of your Driver\u2019s GrabPay Wallet will be governed by the Terms of Service: Payment and Rewards, accessible via https:\/\/www.grab.com\/sg\/terms-policies\/payment-rewards\/<\/a>.<\/p> 6.2 Payment Terms for Consumers:<\/strong><\/p> 6.2.1 Consumers are required to make full payment of the Consumer Charges for all services offered in the Application by the method selected at the time of booking, which may be cash, or one of the automated payment methods available to you on the Application. Any payment pursuant to such selection is non-refundable and irrevocable. In any event Grab pays, in part or in full, any Consumer Charges on your behalf related to your use of the Solutions, you are required to reimburse Grab the corresponding amount in the manner and deadline specified by Grab.<\/span><\/p> 6.2.2 Automated payment may be made by credit card and or debit card, by GrabPay, alternative e-Wallets or by PayLater or where available by such other methods as are made available in the Application. The terms of these non-cash payments made by you through the Application will be governed by the Terms of Service: Payment and Rewards, accessible via https:\/\/www.grab.com\/sg\/terms-policies\/payment-rewards\/<\/a>.<\/p> 6.2.3 If the tipping feature is available, you may have the option to pre-set a default \u201ctip\u201d amount of your choosing when you register for the Service. This will automatically be included in the Consumer Charges after the Solution has been provided and given to the Partner unless you choose to change the amount or remove the tip.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 7. Cancellation<\/strong><\/p> 7.1 Cancellation Terms for Partners:<\/strong><\/p> 7.1.1 Consumers rely on you for delivery or provision of the Solutions. You agree that high and\/or frequent cancellation rates or ignoring the Consumers\u2019 bookings will impair the Consumers\u2019 experience and negatively impact the reputation and branding of Grab.<\/p> 7.1.2 While you may cancel a booking, the cancellation shall be based on acceptable cancellation reasons as shown in the Application. Grab reserves the right to amend the acceptable cancellation reasons from time to time. A cancellation that is not based on one of the acceptable reasons or ignoring a booking may be counted in determining if your access to the Service will be temporarily restricted.<\/p> 7.2 Cancellation Terms for Consumers (Transportation Solutions):<\/strong><\/p> 7.2.1 Unless otherwise stated in any Grab Policy, you may cancel your request for transportation services at any time before you commence your ride with the Partner that has been matched with you by the Service.<\/p> 7.2.2 If you decide to cancel your ride booking or do not show up at the designated location, you may be charged a Cancellation Fee or such other Cancellation Fee as Grab may notify from time to time via the Cancellation Policy on Grab\u2019s website.<\/p> 7.2.3 If you feel you were incorrectly charged a Cancellation Fee, you may contact Grab\u00a0via\u00a0Help Centre<\/a>\u00a0on Grab\u2019s website for assistance. Grab reserves its absolute discretion to any refunds to you and such refunds may be credited to the payment card you used for the journey, or to your GrabPay Wallet or by such other method as is deemed reasonable by Grab.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 8.<\/b> GrabRewards Loyalty Programme and Promotions for Consumers<\/strong><\/p> 8.1 If indicated as such during your use of the Application, you will automatically be a member of the loyalty programme named \u201cGrabRewards Loyalty Programme\u201d operated by Grab and\/or its affiliate companies.<\/p> 8.2 The terms of the GrabRewards Loyalty Programme will be governed by the GrabPay Terms of Service, accessible via the https:\/\/www.grab.com\/sg\/terms-policies\/payment-rewards\/<\/a>\u00a0website.<\/p> 8.3 From time to time, Grab may run marketing and promotional campaigns which offer voucher codes, discounts, subscription plans or other promotional offers to be used on the Platforms (“Vouchers<\/strong>“). Vouchers are subject to validity periods, redemption periods, limits and\/or other availability. Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers. Unless otherwise stated, Vouchers can only be used on our Platforms. Vouchers are non-transferable, non-exchangeable, non-refundable and cannot be exchanged for cash. Grab may withdraw, amend and\/or alter any applicable terms and conditions of the promotions or subscriptions at any time without prior notice. Grab may also void, discontinue or disqualify you from any promotion or subscription plan without prior notice in the event that that you breach any part of these Terms of Service.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 9. Ratings; Complaints<\/strong><\/p> 9.1 Consumers and Partners may be allowed to rate each other in respect of Solutions provided.<\/p> 9.2 Every rating will be automatically logged onto Grab\u2019s system and Grab may analyse all ratings received. Grab may take all appropriate actions including suspending your use of the Service without any notice or compensation to you.<\/p> 9.3 Any complaints between Partners and Consumers must be taken up with each other directly.<\/p> 9.4 Please contact our Help Center<\/a> if you have any questions or comments in relation to the Platform.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 10. Estimated Timings for Partners and Consumers<\/strong><\/p> 10.1 All delivery times, arrival times or pick-up times shown to you on the Platform (as may be applicable to the Solution or Service) are estimates only. Actual delivery, arrival or pick-up times may vary.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 11. Repair and Cleaning Fees for Consumers<\/strong><\/p> 11.1 Where applicable, you shall be responsible for the cost of repairing any damage to or necessary cleaning of the Partner’s property as a result of your misuse of the Service or breach of the Terms of Service herein. Grab may facilitate payment for reasonable cost of such repair or cleaning on behalf of the Partner via your designated payment method or demand from you in cash, in the event a request for repair or cleaning request by the Partner has been verified by Grab.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 12. Intellectual Property Ownership<\/strong><\/p> 12.1 Grab and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Platform and by extension, the Service as well as any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the same. The Terms of Service do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service and\/or the Platform, or any intellectual property rights owned by Grab and\/or its licensors. Grab\u2019s name, Grab\u2019s logo, the Service, the Platform and any third parties’ logos and the product names associated with the Software and\/or the Platform are trademarks of Grab or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term “Platform” shall include its respective components, processes and design in its entirety.<\/p> 12.2 You may be able to submit your content or make your content publicly available via or otherwise in relation to certain feature(s) of the Platform. Save where otherwise specified in the Agreement, Grab does not claim ownership of the content that you provide us with. Where you upload or provide us with any content that is covered by intellectual property rights, you (a) irrevocably grant Grab a royalty-free, worldwide, perpetual, non-exclusive, unrestricted right and license to host, store, use, reproduce, modify, edit, adapt, translate, create derivative works of, publish, publicly perform or display,\u00a0 distribute, sublicense, or otherwise provide to others, your content (including without limitation name and\/or likeness) in any and all media, formats, and channels (now in existence or hereinafter developed) for any purpose; and (b) undertake that you have the right to grant us such licence and shall remain responsible for the content you provided. For the avoidance of doubt, you also grant to Grab the right (though you acknowledge and agree that Grab shall not be so obliged) to use your name and\/or likeness in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. If you choose to give us feedback, such as suggestions to improve our services, we may act on your feedback without obligation to you. Should you wish to request removal of any of the content, you may contact Grab\u2019s Help Centre<\/a> to submit such a request. Where the content you submitted is a review, the Review Guidelines<\/a> shall additionally apply.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 13. Taxes <\/strong><\/p> 13.1 You agree that this Agreement is subject to all prevailing statutory taxes, duties, fees, charges and\/or costs, however denominated, as may be applicable from time to time. You shall comply with all applicable laws and take all steps required to enable, assist and\/or defend Grab to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service.<\/p> 13.2 If you are a Partner, you are accountable for paying any tax and statutory contributions due in respect of sums payable to you under or in connection with this Agreement.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 14. Confidentiality<\/strong><\/p> 14.1 You shall maintain in confidence all information and data relating to Grab, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of Grab (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from Grab, or any of its affiliate companies, or created in the course of this Agreement. You shall further ensure that you only use such confidential information in order to use the Service, and shall not without Grab\u2019s prior written consent, disclose such information to any third party nor use it for any other purpose.<\/p> 14.2 The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information:<\/p> 14.2.1 was at the time of receipt already in your possession;<\/p> 14.2.2 is, or becomes in the future, public knowledge through no fault or omission on your part;<\/p> 14.2.3 was received from a third party having the right to disclose it; or<\/p> 14.2.4 is required to be disclosed by law.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 15. Data Privacy and Personal Data Protection Policy <\/strong><\/p> 15.1 Grab collects and processes your Personal Data in accordance with its Privacy Notice. The Privacy Notice applies to all of Grab\u2019s Services and its terms are made a part of this Agreement by this reference.<\/p> 15.2 Where applicable, you agree and consent to Grab, its subsidiaries and any of its affiliate companies collecting, using, processing and disclosing Personal Data as further described in our Privacy Notice.<\/p> 15.3 You acknowledge that Grab may disclose Personal Data of other individuals to you in the course of your use of Grab\u2019s Services. You represent and warrant that you will only use such Personal Data for the purpose for which it was disclosed to you by Grab, and not for any other unauthorized purposes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 16. Third Party Interactions<\/strong><\/p>
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