{"id":17009,"date":"2019-10-25T15:18:09","date_gmt":"2019-10-25T07:18:09","guid":{"rendered":"https:\/\/www.grab.com\/ph\/?post_type=policy&p=17009"},"modified":"2024-07-15T15:20:49","modified_gmt":"2024-07-15T07:20:49","slug":"transport-delivery-logistics","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/ph\/terms-policies\/transport-delivery-logistics\/","title":{"rendered":"Terms of Service: Transport, Delivery and Logistics"},"content":{"rendered":"\t\t
Last modified: 15 July 2024<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
TERMS OF SERVICE<\/u><\/strong><\/p> Section A – General Terms<\/u><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 1. Introduction<\/strong><\/p> 1.1. Please read these Terms of Service carefully. By using the Service (as defined), you agree that you have read and understood the terms in these Terms of Service which are applicable to you. These Terms of Service and the Grab Policies (as defined below) constitute a legally binding agreement (\u201cAgreement<\/strong>\u201d) between you and Grab (as defined below). The Agreement applies to your use of the Service provided by Grab. If you do not agree to the Terms of Service, please do not use or continue using the Platform (as defined) or the Service.<\/p> 1.2. Grab may amend the terms in the Agreement at any time without prior notice. Such amendments shall be effective once they are posted at\u00a0http:\/\/www.grab.com<\/a>\u00a0or the Application. It is your responsibility to review the Terms of Service regularly. Your continued use of the Service after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.<\/p> 1.3. If you use the Service in a country other than the country where you registered for the Application (the \u201cAlternate<\/strong>\u00a0Country<\/strong>\u201c), you must regularly review the Terms of Service applicable in the Alternate Country which can be found at\u00a0https:\/\/www.grab.com<\/a>\u00a0as it may differ from the country where you registered for the Application. By using the Service in the Alternate Country, you agree to be bound by prevailing Terms of Service applicable in the Alternate Country.<\/p> 1.4. GRAB IS A\u00a0TECHNOLOGY COMPANY<\/strong> WHICH PROVIDES A PLATFORM FOR CONSUMERS TO VIEW, OBTAIN OR PROCURE GOODS AND SERVICES. DEPENDING ON THE GOODS OR SERVICES IN QUESTION, THE GOODS OR SERVICES MAY BE SUPPLIED BY GRAB OR A PARTNER. WHERE THE GOODS OR SERVICES ARE PROVIDED BY A PARTNER, GRAB\u2019S ROLE IS MERELY TO LINK THE CONSUMER WITH SUCH PARTNERS OR TO ENABLE THE CONSUMER TO VIEW INFORMATION IN RESPECT OF THE PARTNERS’ GOODS\/SERVICES. GRAB IS NOT RESPONSIBLE FOR THE ACTS AND\/OR OMISSIONS OF ANY PARTNER OR INFORMATION RELATING TO THE SAME. PARTNERS SHALL BEAR ALL LIABILITY IN RELATION TO SUCH SERVICES. PARTNERS ARE NOT, AND SHALL NOT HOLD THEMSELVES TO BE AN AGENT, EMPLOYEE OR STAFF OF GRAB AND THE SOLUTIONS PROVIDED BY PARTNERS SHALL NOT BE DEEMED TO BE PROVIDED BY GRAB.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 2. Definitions<\/strong><\/p> In these Terms of Service, the following words shall have the meanings ascribed below:<\/p> 2.1. \u201cApplication<\/strong>\u201d means the relevant mobile application(s) made available for download by Grab (or its licensors) to Consumers and Partners respectively;<\/p> 2.2. “Consumer<\/b>” or “User<\/b>” means any end-user who accesses or uses the Platform to search and obtain the Solutions;<\/p> 2.3 “Consumer Charges<\/b>” or “User Charges<\/b>” means charges incurred by Consumers for the Solutions obtained through the use of the Service, including any applicable tolls, taxes and any other fees or charges that may be due for a particular use of the Service or Solutions;<\/p> 2.4. \u201cGrab<\/strong>\u201d\/ “we<\/b>” means:<\/p> 2.4.1.\u00a0 MyTaxi.PH, Inc in relation to GrabTaxi, GrabCar, and GrabGifts;<\/p> 2.4.2. GrabExpress, Inc in relation to GrabExpress, GrabFood, GrabMart;\u00a0<\/p> 2.4.3. in relation to Grab for Business, the Grab entity stated at the Grab for Business account sign-up page;\u00a0<\/p> 2.4.4.\u00a0 We-Load Transcargo Corporation in relation to Move-It; and\/or<\/p> 2.4.5. the relevant subsidiary, affiliate, associated company of or entity jointly controlled by Grab Taxi Holdings Pte Ltd.<\/p> 2.5. \u201cGrab Policies<\/strong>\u201d means the following:<\/p> 2.5.1. the Privacy Policy;<\/p> 2.5.2. the Grab Driver \/ Delivery Partner Guidelines or\u00a0the Grab Consumers Code of Conduct, as may be applicable; and<\/p> 2.5.3. all other forms, policies, notices, guidelines, frequently asked questions (FAQs), in-app or website product\/service descriptions and information cards, or agreements provided to or entered into by you from time to time;<\/p> 2.6. “Partner<\/b>” means the independent third parties (who are not Grab) who provide the relevant Solutions to Consumers through the Service, including (a) driver-partners, delivery-partners, (b) merchant-partners such as GrabFood, GrabMart and\/or Grab Supermarket Merchants, and (c) any other relevant goods and services providers;<\/p> 2.7. \u201cPersonal Data<\/strong>\u201d is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information;<\/p> 2.8. \u201cPlatform<\/b>\u201d means the Application, Software and any other platform, portal or website which Grab owns, operates or otherwise makes available to Consumers and\/or Partners for the purposes of or in connection with the Service and\/or Solutions;<\/p> 2.9. “Platform Content<\/b>” means any content as made available on the Platform or any part thereof;\u00a0<\/p> 2.10. \u201cPrivacy Policy<\/strong>\u201d means our privacy policy accessible at: https:\/\/www.grab.com\/ph\/privacy\/ as amended from time to time;<\/p> 2.11. “Rectification Measure<\/b>” has the meaning ascribed to it in Clause 29.2 of Section A;<\/p> 2.12. \u201cService<\/strong>\u201d means the linking of Consumers to Partners, or Other Consumers to facilitate the Solutions;<\/p> 2.13. \u201cSoftware<\/strong>\u201d means any software associated with the Application, Service and\/or other Consumers which is\u00a0 made available by Grab;<\/p> 2.14. \u201cSolutions<\/strong>\u201d means the transportation, logistics, foods and beverage, groceries and\/or other products and services which are made available to Consumers through the following offerings:<\/p> 2.14.1. GrabTaxi;<\/p> 2.14.2. GrabCar;<\/p> 2.14.3. GrabFood;<\/p> 2.14.4. GrabExpress;<\/p> 2.14.5. GrabMart;<\/p> 2.14.6. Grab for Business;<\/p> 2.14.7. Any such other offerings which Grab may make available from time to time;<\/p> 2.15. “you<\/b>” refers to Partner and\/or Consumer as may be applicable.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 3. Representations, Warranties and Undertakings<\/strong><\/p> 3.1. By using the Service and\/or Platform, you represent, warrant and undertake that:<\/p> 3.1.1.\u00a0You have legal capacity to enter into the Agreement and that you are at least eighteen (18) years old. You cannot enter into the Agreement if you are below eighteen (18) years old;<\/p> 3.1.2. You will provide true, accurate, not misleading, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it true, accurate, not misleading, current and complete at all times during the term of the Agreement. You agree that Grab may rely on your information as true, accurate, not misleading, current and complete. You acknowledge that if your information is untrue, inaccurate, misleading, not current or incomplete in any respect, Grab has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;<\/p> 3.1.3.\u00a0You will provide us with whatever proof of identity or any other documents, permits, licenses or approvals which we may reasonably request or require;<\/p> 3.1.4. You will only use an access point or account which you are authorized by Grab to use;<\/p> 3.1.5. You acknowledge and agree that only one (1) account can be registered on one device, except as otherwise permitted by Grab;<\/p> 3.1.6. You will keep your account password or any identification we provide you which allows access to the Service secure and confidential;<\/p> 3.1.7. You will not authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity;<\/p> 3.1.8. You agree to notify us immediately of any unauthorized use of your account or any other breach of security;<\/p> 3.1.9. When using the Service\/Platform, you agree to comply with all laws applicable to you and\/or your use of the Service\/Platform;<\/p> 3.1.10. You will only use the Platform and Service for their intended and lawful purposes;<\/p> 3.1.11. You will not try to interrupt, impair or harm the Service and\/or Platform in any way, and shall refrain from: (a) sending spam or otherwise duplicative or unsolicited messages; (b) sending, posting, or storing infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children, violative of any third party rights or otherwise in breach of applicable laws and\/or Grab Policies such as the Review Guidelines<\/a> and Guidelines on Inappropriate Online Content<\/a>; (c) sending material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (d) interfering with or disrupt the integrity or performance of the Platform or the data contained therein; (e) attempting to gain unauthorized access to the Platform or its related software, systems or networks; (f) impersonating any person or entity or otherwise misrepresent your affiliation with a person or entity; (g) engaging in any conduct that could possibly damage our reputation or amount to being disreputable; (h) circumventing the proper operation of the Platform and network which the Service operates on; and (i) using any manual or automated program or script, including but not limited to web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, to unduly burden or hinder the operation and\/or performance of the Platform, or to circumvent the navigational structure or presentation of the Platform of its content;\u00a0<\/p> 3.1.12. You will not attempt to commercially exploit any part of the Platform without our permission. For the avoidance of doubt, you are not permitted to modify or make derivative works based on the Platform, its content or any part thereof in any way, or copy, reproduce, publicly display, distribute or otherwise use or communicate them for any public or commercial purpose save where specifically permitted in writing by Grab. This includes without limitation, not to:<\/p> (a) create or compile, directly or indirectly, any collection, compilation or other directory from any content displayed on the Platform except for your personal, non-commercial use;<\/p> (b) copy any content displayed through the Platform or “mirror” the Platform or any parts thereof on any other server or wireless or internet-based device, including reproducing any third party product content and reviews, for republication in any format or media; or navigational structure or presentation of the Platform or its content elsewhere;<\/p> (c) conduct data mining or scraping activities; and\u00a0<\/p> (d) disassemble, decompile, reverse engineer, decrypt or attempt to derive and code or extract software from, the Platform or any software or services made available on or through the Platform;<\/p> 3.1.13. You will not utilise modified devices or applications with the intent of evading detections or facilitating any activities intended to defraud Grab or to disrupt the natural functions of the Platform;<\/p> 3.1.14.\u00a0You will not use the Platform for sending or storing any unlawful material or for fraudulent purposes;<\/p> 3.1.15. You will not use the Platform to cause nuisance or behave in an inappropriate or disrespectful manner towards Grab or any third party;<\/p> 3.1.16.\u00a0You agree that\u00a0 the Service is provided on a reasonable effort basis;<\/p> 3.1.17. You agree that your use of the Service will be subject to Grab\u2019s Policies as may be amended from time to time;<\/p> 3.1.18. You agree to assist Grab with any internal or external investigations as may be required by Grab in complying with any prevailing laws or regulations in place;\u00a0<\/p> 3.1.19.\u00a0You provide us the phone numbers of Grab users and other contacts in your mobile phone address book on a regular basis. You confirm that you are authorised to provide us with such numbers to enhance the Service\/Platform for your use or such other purpose as we may communicate to you before or at the point of provision;\u00a0<\/p> 3.1.20. You are aware that when requesting Solutions by SMS or by using the Service or accessing the Platform, standard telecommunication charges will apply;\u00a0<\/p> 3.1.21. You agree that Grab may, based on its sole discretion, consider an account to be dormant if there has been no transaction made by you on your user account for a period of six (6) months form the last date of transaction and deactivate or restrict access to your user account;<\/p> 3.1.22. You agree to assume full responsibility and liability for all loss or damage suffered by yourself, Grab or any other party as a result of your breach of this Agreement; and\u00a0<\/p> 3.1.23. You agree that you will observe food safety regulations of restaurants insofar as they may be applicable when placing orders through the platform such as Self Pick-Up Orders. You waive your right to make any claims for food safety-related concerns such as spoilage, foodborne illness, and other issues attributable to food being left out for more than the indicated pick-up time if you fail to abide with the Self Pick-Up guidelines.<\/p> 3.2.\u00a0If you are a Partner,<\/strong>\u00a0you further represent, warrant and undertake that:<\/b><\/p> 3.2.1. You possess all the appropriate licenses, approvals, permits, consents, authority and mandatory insurance policies related to or in connection with your provision of the Solution(s) in the jurisdiction in which you use the Service;<\/p> 3.2.2. If applicable, you own, or have the legal right and authority to operate, and you have all appropriate licenses and approvals in respect of any vehicle, equipment, premises or any other matter or thing which is involved or used in the course of your provision of the Solution(s);<\/p> 3.2.3. If applicable, you have a valid policy\/ies of liability insurance (in industry-standard coverage amounts) in connection with your provision of the Solution(s);<\/p> 3.2.4. You shall be solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to, personal injuries, death, total loss and property damage, which is due to or is alleged to be a result of the Solution(s) provided by you;<\/p> 3.2.5. You shall obey all local laws your provision of the Solution(s) and will be solely responsible for any violations of such local laws;<\/p> 3.2.6. You shall not contact Consumers for purposes other than in connection with the Service;<\/p> 3.2.7. You shall not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Application, or any other Consumers, including without limitation any user account not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but shall not be limited to personal identification information, other than your own information, as provided for by the Platform;<\/p> 3.2.8. You are aware that when responding to Consumers, standard telecommunication charges may apply which shall be solely borne by you;<\/p> 3.2.9. If you are required to and do sign up for an account on behalf of your employer, your employer shall be the owner of the account, and you represent and warrant that you have the authority to bind your employer to the Agreement;<\/p> 3.2.10. You agree that you are forbidden from giving out coupons and suggesting any other form of discounts to the Consumers.\u00a0You are strictly forbidden to use the Service and Platform for other purposes such as but not limited to data mining of Grab\u2019s information or information related to the Platform or the Service.<\/strong>\u00a0A breach hereof constitutes a grave offence and may be treated as\u00a0industrial espionage or sabotage, and Grab reserves the right to take such action as may be appropriate or permitted under the law against you, and\/or any person, whether natural or artificial, directing or instructing you, in the event you use the Service other than for the purpose for which it is intended to be used; and<\/p> 3.2.11. Without prejudice to any other provisions, information which you have submitted to us for your registration as a Partner on the Platform, which may include your personal data as described in the Privacy Policy, may be linked to the account on the Platform or otherwise be temporarily displayed in the course of the Services on the Platform. You hereby give your consent to such use of information for the purposes of the Solutions, and to facilitate your use of the Platform. You use of the Platform or any part thereof may be monitored by us or a third party service provider to provide you with information on your business and account as well as better services.\u00a0 You further agree that any personal data you receive via the Platform or otherwise in connection with the Solutions shall only be used for the direct and specific purpose for which you are originally provided the personal data, and such personal data shall be deleted or anonymized once the personal data is no longer required to be retained for the said purpose. For the avoidance of doubt, when you are provided with personal data of a Consumer via the Platform for purposes of obtaining prior confirmation to amend an order placed, you shall only use the personal data provided for that sole purpose and remove it as soon as you no longer need the data for that purpose.<\/p> 3.3.\u00a0If you are a Consumer,\u00a0you\u00a0further\u00a0represent, warrant and undertake that:<\/b><\/p> 3.3.1. Your use of the Service and Platform is, unless otherwise allowed by Grab, for your own sole, personal use or, where permitted, for the use of another person who is at least twelve (12) years old (“Minor<\/b>“), in which case you shall assume primary responsibility of the Minor;\u00a0<\/p> 3.3.2. Where applicable, you agree to indicate the accurate number of passenger(s) when requesting for the Service;<\/p> 3.3.3.\u00a0You further acknowledge and agree that if the information on the number of passengers is untrue or inaccurate, the Partner is entitled to cancel your booking and you may be charged a Cancellation Fee, if applicable, as per the\u00a0Cancellation Policy<\/a>\u00a0on Grab’s website;\u00a0<\/p> 3.3.4.\u00a0You shall not contact the Third Party Provider for purposes other than the Service; and<\/p> 3.3.5.\u00a0You shall not intentionally or unintentionally cause or attempt to cause damage to the Partner or any property of the Partner.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 4. Compatibility<\/strong><\/p> Different models or versions of routers, browsers and devices may have firmware or settings that are not compatible with the\u00a0 Platform or part(s) thereof. While we continuously develop the Platform in order to, as far as possible, support all commonly used devices and models in markets and all browsers where the\u00a0 Platform is likely to be accessed from, we do not warrant compatibility of the Platform with specific mobile devices or other hardware.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 5. License Grant and Restrictions<\/strong><\/p> 5.1. Grab and its licensors, where applicable, grant you a revocable, non-exclusive, non- transferable, limited license to use and access the Platform to use the Service, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Grab and its licensors.<\/p> 5.2. You shall not:<\/p> 5.2.1.\u00a0post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights; or<\/span><\/p> 5.2.2. remove any copyright, trademark or other proprietary rights notices contained on the\u00a0 Platform.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 6. Payments<\/strong><\/p> 6.1\u00a0<\/b>Payment Terms for Partners (Driver-partners\/Delivery-partners)<\/strong><\/p> 6.1.1. Grab charges a fee for your use of the Service (\u201cService Fee<\/strong>\u201c). The Service Fee may be up to 20% of the Consumer Charges unless otherwise communicated to and accepted by you before you commence provision of the Solution(s). The Service Fees are payable by you immediately and are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate your access to the Application \/ Platform, our decision to terminate or suspend your access to the Application \/ Platform, disruption caused to the Service whether planned, accidental or intentional, or any reason whatsoever.<\/p> 6.1.2. YOU ACKNOWLEDGE AND CONFIRM THAT GRAB MAY ADMINISTER AND ACT AS YOUR COLLECTION AGENT TO PAY TO YOU THE TOTAL AMOUNT OF CONSUMER CHARGES DUE TO YOU IN RESPECT OF YOUR PROVISION OF THE SOLUTION.<\/p> 6.1.3. Grab retains the right to suspend the processing of any transaction where it reasonably believes that the transcation may be fraudulent, illegal or involves any criminal activity or where you and\/or the Consumer have breached any of the Terms in this Agreement. In such an event, you shall not hold Grab liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment(s) to you.<\/p> 6.1.4. Grab may, at its sole discretion, make promotional offers with different features and different rates on the Solutions to any of the Consumers whereby these promotional offers shall accordingly be honored by you. Grab may change the Service Fee at any time at its sole discretion.<\/p> 6.1.5.\u00a0Driver\u2019s Cash Balance<\/strong><\/span>: Grab shall administer payments to you and from you by way of a wallet system (the \u201cDriver\u2019s Cash Balance<\/strong>\u201c). Your earnings will be displayed in the Driver\u2019s Cash Balance in the Application and may be withdrawn by you to your designated bank account, or where available, to your Driver GrabPay Wallet, or to such other recipient accounts as are made available in the Application. Grab reserves the right to make such deductions from the Driver\u2019s Cash Balance as are provided for in these Terms of Service, as are authorized by you, or as are notified to you via the Application.<\/p> 6.1.6.\u00a0Driver\u2019s Credit Balance<\/strong><\/span>: In addition to your Driver\u2019s Cash Balance, you must also maintain with Grab a\u00a0Driver\u2019s Credit Balance<\/strong>. The Driver\u2019s Credit Balance comprises a pre-payment to Grab by you of commissions and other fees and charges applicable under these Terms of Service. You must at all times maintain a minimum credit balance (\u201cMinimum Balance<\/strong>\u201d) in your Driver\u2019s Credit Balance in order for you to use the Service. The amount of such Minimum Balance shall be prescribed by Grab, and shall be notified to you via the Application. It may be changed at any time at Grab\u2019s sole discretion.<\/p> 6.1.7. You may add funds (\u201cCredits<\/strong>\u201d) to your Driver\u2019s Credit Balance to fulfill the Minimum Balance requirement. The maximum balance you may hold in the Driver\u2019s Cash Balance at any time is PHP100,000.00. Balance may be added in any manner prescribed by Grab from time to time (such as cash reload and credit\/debit card payments or transfer from your Driver Cash Balance).<\/p> 6.1.8. Funds in the Driver\u2019s Credit Balance are not redeemable for cash and cannot be refunded. They cannot be resold, exchanged or transferred for value under any circumstances. The funds shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances. You will not receive interest or other earnings on your Credits. Grab may receive interest on amounts that Grab holds on your behalf. You agree to assign your rights to Grab for any interest derived from your Credits.<\/p> 6.1.9.\u00a0Driver\u2019s GrabPay Wallet<\/strong><\/span>: Where available, driver-partners will be provided with a GrabPay stored value facility wallet. This wallet may be used to receive funds withdrawn from the Driver\u2019s Cash Balance pursuant to clause 6.1.4 above, as well as make payments, remittances and transfers of funds to other Consumers. Usage of your Driver\u2019s GrabPay Wallet will be governed by the GrabPay Terms of Service, accessible via the\u00a0https:\/\/www.grab.com\/ph\/terms\/consumer\/<\/a>\u00a0website.<\/p> 6.2. Payment Terms for Consumers:<\/b><\/p> 6.2.1. Consumers are required to make full payment of the Consumer Charges for all services offered in the Application by the method selected at the time of booking, which may be cash, or one of the automated payment methods available to you on the Application. Any payment pursuant to such selection is non-refundable and irrevocable.<\/p> 6.2.2 Automated payment may be made by credit card and or debit card, by GrabPay, alternative e-Wallets or by PayLater or where available by such other methods as are made available in the Application. The terms of these non-cash payments made by you through the Application will be governed by the GrabPay Terms of Service, accessible via the\u00a0https:\/\/www.grab.com\/ph\/terms\/<\/a>\u00a0website.<\/p> 6.2.3 If the tipping feature is available, you may have the option to pre-set a default \u201ctip\u201d amount of your choosing when you register for the Service. This will automatically be included in the Consumer Charges after the Solution has been provided and given to the Partner unless you choose to change the amount or remove the tip.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 7. Cancellation<\/strong><\/p> 7.1. Cancellation Terms for Partners:<\/b><\/p> 7.1.1 The Consumers rely on you for delivery or provision of the Solutions. You agree that high and\/or frequent cancellation rates or ignoring the Consumers\u2019 bookings will impair the Consumers\u2019 experience and negatively impact the reputation and branding of Grab.<\/p> 7.1.2 While you may cancel a booking, the cancellation shall be based on acceptable cancellation reasons as shown in the Application. Grab reserves the right to amend the acceptable cancellation reasons from time to time. A cancellation that is not based on one of the acceptable reasons or ignoring a booking may be counted in determining if your access to the Service will be temporarily restricted.<\/p> 7.2 Cancellation Terms<\/b>\u00a0for Consumers (Transportation Solutions):<\/strong><\/p> 7.2.1 Unless otherwise stated in any Grab Policy, you may cancel your request for transportation services at any time before you commence your ride with the Partner that has been matched with you by the Service.<\/p> 7.2.2. If you decide to cancel your booking or do not show up at the designated location, you may be charged a Cancellation Fee or such other Cancellation Fee as Grab may notify from time to time via the Cancellation Policy on Grab’s website.<\/p> 7.2.3 If you feel you were incorrectly charged a Cancellation Fee, you may contact Grab via\u00a0Help Centre<\/a>\u00a0on Grab’s website for assistance. Grab reserves its absolute discretion to any refunds to you and such refunds may be credited to the payment card you used for the journey, or the GrabPay Credits or such other method as is deemed reasonable by Grab.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t 8. GrabRewards Loyalty Programme and Promotions for Consumers<\/strong><\/p>\n 8.1. If indicated as such during your use of the Application, you will automatically be a member of the loyalty programme named \u201cGrabRewards Loyalty Programme\u201d operated by Grab and\/or its affiliate companies. <\/p>\n 8.2. The terms of the GrabRewards Loyalty Programme will be governed by the GrabPay Terms of Service, accessible via the https:\/\/www.grab.com\/ph\/terms-policies\/payment-rewards\/ website.<\/p>\n 8.3. From time to time, Grab may run marketing and promotional campaigns which offer voucher codes, discounts, subscription plans, or other promotional offers to be used on the Platforms (\u201cVouchers<\/b>\u201d). Vouchers are subject to validity periods, redemption periods, limits and\/or availability. Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers. Unless otherwise stated, Vouchers can only be used on our Platforms. Vouchers are non-transferable, non-exchangeable and non-refundable and cannot be exchanged for cash. Grab reserves the right to withdraw, amend and\/or alter any part of the terms and conditions of the promotions and subscriptions at any time without any prior notice. Grab reserves the right to void, discontinue or disqualify you from any promotion or subscription plan without prior notice in the event you breach any part of these Terms of Service.<\/p>\n 8.4. Grab may, at its sole and absolute discretion, award you points (\u201cPoints<\/strong>\u201d) which can be used to redeem for Rewards upon the Solutions booked via the Application in Philippines;<\/p>\n 8.5. Grab may at its sole and absolute discretion, issue you 1 Point for every PHP10 that you actually spend on qualifying Solutions in Philippines (promotion code discounts, fare discounts redeemed from Rewards or other fare adjustments applied in connection with the qualifying Solutions are hereby expressly excluded). For instance, if your GrabCar ride costs PHP50 and you received a PHP20 discount, Grab, may issue you 3 Points on the PHP30;<\/p>\n 8.6. The Points are calculated on a per transaction basis and rounded up to the nearest whole number if the decimal more or equal to 0.5 Points, and down to the nearest whole number if the decimal is equal or less than 0.5 Points. For instance, if you spent PHP55 on a GrabCar ride, Grab issue you 6 Points but if you spent PHP53 on a GrabCar ride, Grab may issue you 5 Points;<\/p>\n 8.7. For actual spending that results in decimals less than 1 Point, Grab may issue you 1 Point. For instance, if your GrabCar ride costs PHP65 and you received a PHP60 discount, Grab, may at its sole and absolute discretion, issue you 1 Point on the PHP5 that you actually paid;<\/p>\n 8.8. Grab may increase or decrease the rate of Points to be awarded for each selected transaction as may be notified to you from time to time. You shall not be entitled to request from Grab any explanation pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points or discounts for whatsoever purposes.<\/p>\n Points Validity<\/b><\/span><\/p>\n 8.9. Points earned will continue to accumulate provided that you make at least one qualified Grab transaction within three (3) months of the last transaction. Failure to make a qualified Grab transaction within the period will lead to the expiration of the accumulated points.<\/p>\n 8.10. Points have no cash or monetary value and are not redeemable for cash in any form. They cannot be purchased, resold or transferred, for value or otherwise, under any circumstances. Points shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.<\/p>\n Redemption of Rewards<\/b><\/span><\/p>\n 8.11. If you comply with all these terms and conditions and have the required number of Points, you may select and redeem applicable Rewards via the Application. Your redemption of a Reward that is an e-voucher is subject to the additional terms and conditions of Grab or the third party merchant (as the case may be) that offers the particular e-voucher that you wish to redeem;<\/p>\n 8.12. You must use your e-vouchers redeemed during their applicable validity period. There shall be no extension of time for the validity period of any e-voucher redemption dates. You agree that you will have no claim whatsoever against Grab for any expired e-vouchers;<\/p>\n 8.13. Rewards are not redeemable for cash nor are they exchangeable for other Rewards under any circumstances. They cannot be resold, exchanged or transferred for value under any circumstances. Rewards shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances;<\/p>\n 8.14. Points that you have successfully redeemed for a Reward cannot be exchangeable for another Reward under any circumstances. No requests for exchange of Rewards will be entertained;<\/p>\n 8.15. Grab may at its sole and absolute discretion reject your request to redeem Points for any reason whatsoever, including without limitation, where there are insufficient Points to redeem for the particular Reward, or where the Reward is no longer made available or out-of-stock by the third party merchant, or where the Points you wish to use for redemption of Rewards have been issued to you in error etc.;<\/p>\n 8.16. You may check your Points balance and redemptions made in the Application. Your Points balance and redemptions as set out in the Application shall serve as a conclusive evidence of the same;<\/p>\n Membership Tiers<\/b><\/span><\/p>\n 8.17. The GrabRewards Loyalty Programme offers four (4) membership tiers as follows:<\/p>\n 8.17.1. an entry membership tier known as \u201cMember\u201d;<\/p>\n 8.17.2. a basic membership tier known as \u201cSilver\u201d;<\/p>\n 8.17.3. a mid-tier membership tier known as \u201cGold\u201d; and<\/p>\n 8.17.4. premier membership tier known as \u201cPlatinum\u201d;<\/p>\n 8.18. The number of Points required to upgrade or renew the tiered membership is set out below:<\/p>\n
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