Check if you need to claim

Most people get the Winter Fuel Payment automatically if they’re eligible.

You do not need to claim if you get any of the following:

  • Pension Credit
  • Universal Credit
  • Income Support
  • income-related Employment and Support Allowance (ESA)
  • income-based Jobseeker’s Allowance (JSA)
  • Child Tax Credit
  • Working Tax Credit

You will need to claim if you’re eligible and live abroad.

Get help and advice

Call the Winter Fuel Payment Centre if you’re not sure if you’re eligible. You cannot make a claim by phone.

Winter Fuel Payment Centre
Email enquiry form
Telephone: 0800 731 0160
Textphone: contact Relay UK on 18001 then 0800 731 0160
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges