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Transfers
- What is the difference between Shared and Private transfers?
- What is the flexibility window?
- What are the regular GoOpti routes?
- Where can you pick me up?
- Why does the booking system only offer me a Private transfer but not a Shared transfer?
- What kind of vehicles do you use for transporting passengers?
- How will I recognize a GoOpti vehicle?
- What is the luggage allowance?
- Can you transport larger special luggage?
- Can you provide a child seat?
- How can I file a complaint regarding your services?
- May I take my pet with me when I travel with GoOpti?
- What are the options of out-of-court dispute resolution?
User registration
- How do I create my user profile?
- How can I log in to your website?
- I already have a user profile. Do I have to log in to your website before I start booking a transfer?
Booking
- When can I book a transfer?
- Can I book your services by telephone or by a direct payment to your bank account?
- Can I book a transfer for today or tomorrow?
- How can I make a booking when there are 5 people travelling in one direction but only 4 people in the return direction?
- Can I get an invoice on behalf of my company?
- Your website does not seem to be working. What should I do?
- I haven’t received a confirmation email. What can I do?
- What is the process of concluding the brokerage contract?
- What is the process of concluding the contract of carriage?
- How can I detect and correct mistakes in the booking before completing it?
Transfer times
- What is the difference between the soonest pick-up time and the latest drop-off time?
- Should I choose the latest drop-off time or the soonest pick-up time?
- What latest drop-off time should I choose to make sure I don’t miss my flight?
- What soonest pick-up time should I choose if my plane arrives at 7 am?
- I need to arrive at the airport by 8 pm, but I cannot depart before 4 pm. Can I still book a Shared transfer?
- I want to book a transfer but I don't know my flight time. What can I do?
Transfer info
- How will I be informed about the details of my journey?
- I booked a Shared transfer. When will I be informed about the exact pick-up time?
Prices
- Why do the prices change from one day to another?
- Can the price change after I make a booking?
- I booked a GoOpti transfer. Will the price change if no one else joins me in the vehicle?
- How can I get the lowest transfer price?
- Is the transfer cheaper if more people book together?
- Will the price be lower if I wait a few more days before I book?
- Do I pay less for a child’s ticket?
- I cannot find my credit card. Can you freeze the current transfer price for two hours until I find my credit card?
Payment
- How do I pay?
- What credit card details should I enter when making a payment?
- Can I pay by someone else’s credit card?
Delays
- Can I miss my flight?
- What should I do if my flight is delayed?
- How long will you wait for me at the pick-up location if I am late?
- Driver is late, what should I do?
Changes
- Can I change the date or time of a booked transfer?
- How can I cancel my booking?
- What happens if I cancel my transfer?
- Can I remove passengers from my booking?
- Can I add a passenger to my shared booking?
- Can I add extra baggage to my booking?
- Can I change departure and destination location after the purchase?
- Can I add the Absolutely No Worries package after the purchase?
- How can I change contact details of the passenger in the booking?
- What can I do if my flight is rescheduled to another date and/or time?
- What can I do if my flight is rerouted to another airport?
- How Can I Delete My GoOpti Account or Remove My Personal Data?