It’s important to company in this present day to have a tools that can help them to handle a complaint by a customer, and therefore there is customer service, but what if the proportion of customer service and customer complaint is not proportional, it will give a difficult time to the company, and therefore our group make a Chatbot that can handle the complaint by a customer. Our chatbot can answer automatically without waiting in advance for a customer. Our feature it’s just not handle a customer complain, but also have any other feature such as give a suggestion for recommendation place that must visit in the selected city and can reply the greetings too