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  3. Complaints

Complain about a gambling business

We do not resolve or make decisions on complaints regarding gambling-related transactions.

If you disagree with a gambling business about the result of your gambling transaction, or about the service you have received from them, then you should first complain to them.

Common types of complaint

For example, your complaint might be about:

  • whether you have won
  • how much you have been paid
  • the way your payments were managed
  • terms and conditions
  • bonus offers
  • ID verification
  • closure of your account
  • decisions such as voiding or cancelling your bet
  • IT issues
  • customer service issues.

First of all you should complain directly to the gambling business and follow the complaints process.

Next page
How to complain

Last updated: 20 September 2023

Show updates to this content

Added 'Taking your complaint to an Alternative Dispute Resolution (ADR) provider' guide section.

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