Product privacy policy

Frontier Smart Technologies Limited (“Frontier Smart Technologies”) values and respects your privacy and is committed to protecting your personal data.

This privacy policy explains how we use and protect your personal data that you give us, your privacy rights and how the law protects you.

This privacy policy was last updated in November 2024. We may update this policy at any time by amending this page. You should check this page from time to time to review any changes we have made.

Frontier Smart Technologies is part of Science Group plc, an international science and technology business. A list of Science Group companies can be found at the bottom of the page at https://www.sciencegroup.com/.

What personal data do we collect?

We may collect information from you in the course of our business including through your use of our websites, services and apps, your submission of tickets seeking support for the UNDOK, OKTIV and/or AirMusic apps, your relationship or interactions with our staff and/or when you engage us or another Science Group company in the provision of services. Some of this information may be personal data.

The personal data that we may process includes:

• Contact information including your email address and phone number;
• Personal identifiers such as your title, name, job title and the company you work for;
• Social media contact details, such as Skype, X, LinkedIn, Facebook or other social contact information;
• Your IP address, web browser, the Operating System of any connected device (such as Smartphones), the type of any connected device using our services, the version of any operating system and applications, unique hardware and software IDs, your approximate geographic location and the time and date; Please see our cookies policy for more details on this;
• Crash traces for any software exceptions that occur;
• Software logs, system performance statistics and network information;
• Product feedback and problem reports that you send to us;
• Marketing information including preferences in receiving marketing from us and our group companies;
• Information you provide as part of an enquiry into our services;
• Any other information which you may provide to us.

How is your personal data collected?

• When you use products and applications such as wireless speakers which use our technology or services or apps and connect to Frontier Smart Technologies.
• When you register with us through our websites or apps that use our technology or services;
• When you contact us via email, phone or letter;
• Automatically via technology tools such as cookies and similar technologies;
• In accordance with contractual arrangements in place with you;
• From publicly available sources, your references, business-to-business market intelligence companies and other service providers.

Purposes for which we will use your personal data

We collect information from you in the course of our business for the following purposes:

• To monitor our services to ensure that they remain operational and to help prevent any abusive actions against our systems;
• To help resolve issues that you have reported to us;
• To understand where, when and how products and apps are used so we can make improvements or develop new products and services that better meet your needs;
• To allow Frontier Smart Technologies to monitor our services to ensure that they remain operational and to help prevent any abusive actions against our systems;
• To fulfil our legal and regulatory requirements including establishing, exercising or defending legal claims;
• To respond to your requests, enquiries or complaints;
• To manage and administer our relationship with you and our clients;
• To transmit personal data between Science Group businesses for internal administrative, organisational and operational purposes;
• To prevent and detect fraud and other criminal offences;
• To ensure network and information security;
• To host, maintain and improve our marketing communications website.

We also use your personal data for:

Use of our website

There are facilities on our websites and apps which invite you to provide us with personal data including our contact us form and contact email addresses. The purpose of these facilities is apparent at the point you provide your personal data and we only use that information for those purposes.

Our websites also use Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the websites are used to help us improve it. We also use a website tracking software called Pardot which uses cookies to monitor your journey through our websites and remember your preferences when you return to our sites. For more details and information on how to disable cookies, please visit our cookies policy. 

Legal basis for using your personal data

We will only use your personal data when the law allows us to. In particular, we will use your personal data:

• Where it is necessary for our legitimate business purposes provided it does not override your rights and freedoms;
• To perform a contract such as providing you with services;
• To comply with legal and regulatory obligations including for the establishment, exercise or defence of legal claims;
• Where we have received your unequivocal consent.

How long do we keep your personal data?

We keep your personal data only for as long as necessary for the purposes for which it was collected, to provide you with services, for legitimate business interests, in accordance with contract, and where required or allowed under law.

Who do we share your personal data with?

Any personal data that you share with Frontier Smart Technologies may be shared and processed by other Science Group companies who are located in the UK, Europe, USA, China, Hong Kong, Taiwan and Canada in accordance with this privacy policy and/or in accordance with our contractual arrangements agreed with you.

We may also share your information with trusted third parties where we are legally permitted to do so in accordance with this privacy policy and/or in accordance with our contractual arrangements agreed with you including:

• Professional advisors including lawyers, insurers and auditors;
• IT and website service providers including Google Analytics;
• Third party suppliers to help provide services to you subject to the agreed contractual terms between you and us.

We also use third-party storage and infrastructure providers and may store your information in their data centres in the UK and the EU.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow external third party providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may also provide your information to regulators and law enforcement agencies where we are legally required to do so and where necessary for the purposes of preventing and detecting fraud or other criminal offences. If legally permitted, we will use reasonable efforts to notify you prior to disclosing your information to such parties.

Frontier Smart Technologies and other group company websites and apps may contain links to third party websites including social media sites such as LinkedIn, X and Facebook. These sites are owned and operated independently from us and have their own separate privacy policies. Any personal data that you provide to these websites will be governed under the terms of the privacy policy of that website. If you use these sites, you should review their privacy policies to learn more about how your personal data is collected and used.

Some of our products provide access to third-party content and services such as Chromecast built-in, Google Assistant, Amazon Alexa, Works with Alexa, Amazon Music, Apple Airplay, Spotify, Deezer, TIDAL, Spotify, Napster, Airable, ALDI Life etc. This is not an exhaustive list and not all services are available with all products. These services will either work automatically or you must register directly with the third-party service and link the product to your account. When you register with the third-party service provider you agree to their Terms and Conditions and their Privacy Policy and you may provide them with your personal information. This information is held by the third party and not Frontier Smart Technologies. When you use these services with our products, information such as your username, password, IP address, unique hardware and software IDs, operating system type and version and your listening activity may be shared with the service provider. This information is required to provide access to the service you requested. Some of these services provide voice control. Audio recordings created when using these services are sent to the third-party voice service provider. Frontier Smart Technologies does not store any audio recordings. To understand how these recordings are used, please consult the Terms & Conditions and Privacy Policy provided to you by the service provider when you registered with them.

Some of our services such as in relation to the submission of tickets seeking support for the UNDOK, OKTIV and AirMusic apps, are supported by third parties. Use of such services are also subject to such third party’s separate terms and conditions and privacy policy, a link to which is provided on the relevant website page.

Which countries do we transfer your personal data to?

We may transfer your personal data to third parties in the UK and EEA such as third-party storage and infrastructure providers in accordance with this privacy policy and/or in accordance with contractual arrangements agreed with you. Please see the section on “Who we share your personal data with” for more information.

We may also share your personal data within our group companies who are based in the UK, Europe, USA, China, Hong Kong, Taiwan and Canada in accordance with this privacy policy and/or in accordance with contractual arrangements agreed with you. This means that we may transfer your personal data outside the UK and/or the European Economic Area (“EEA”) (as applicable).

However, we shall only transfer your personal data outside the UK and/or the EEA if one of the following conditions apply:

• The transfer is to a country that has been deemed to provide an adequate level of protection for your personal data;
• You have consented to this; or
• There is another legal basis on which we are entitled to make the transfer.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK and/or the EEA.

How we protect your personal data

Our website is hosted on servers in the UK and/or the EEA. We have appropriate physical, electronic and managerial security measures in place to protect against loss, misuse or unauthorised access to your personal data. We use network access control technology to limit access to the systems on which personal data is stored, and our IT team monitor for possible vulnerabilities and attacks. However as the transmission of information via the internet is not completely secure, we cannot guarantee the security of your information transmitted to our website.

We note that the information you provide may be confidential and we will not sell or otherwise make your personal data commercially available to any third party except that we may share information with third parties. Please see the section on ‘Who we share your personal data with’.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the UK Information Commissioner’s Office where we are legally required to do so.

Your rights regarding your personal data

You have the right (subject to certain exceptions) to:

• Access, correct, delete, update, rectify or restrict your personal data;
• Object to our use and processing of your personal data or withdraw consent that you have previously given;
• Request the transfer of your personal data to you or a third party;
• Ask any questions about our use and processing of your personal data.

If you would like to do any of the above, please email us at [email protected] and we will provide you with all rights that you are entitled to in respect of your personal data and any exceptions that may apply.

Please note that we may ask for further information from you in order to prove your identity before disclosing any personal data to you. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request. If a third party emails us in relation to the above purporting to act on your behalf, please note that we will require evidence from you and/or the third party that you have authorised them to act on your behalf in this way. We may also contact you directly in order to verify this authorisation

If you are unhappy with the way that we have handled your personal data, you have the right to make a complaint to the authority responsible for data protection in the country that you are based. Contact details should be available online or you may alternatively ask us for assistance.

Our contact information

If you have any queries in relation to this policy, please contact us at:

Attention: Data Protection Officer

Address: Harston Mill, Harston, Cambridge, CB22 7GG, UK

Telephone: +44 1223 875200

Email: [email protected]               

If you currently receive marketing information from us which you would prefer to not receive in the future, please email us at [email protected]

Frontier Smart Technologies Limited is registered with the UK Information Commissioner’s Office under registration number Z8964123