I bring over three years of experience in customer service, healthcare coordination, and administrative support, with a proven track record of delivering exceptional service in dynamic environments. My top skills include customer service excellence, detailed data entry, calendar and email management, and proficiency in tools like Salesforce, HubSpot, and Microsoft Office. I excel in problem-solving, adaptability, and building strong relationships, whether it’s coordinating schedules, managing payroll, or ensuring the accuracy of sensitive information. I’m particularly interested in roles that involve process improvement, healthcare administration, or remote team collaboration. Outside of work, I enjoy exploring fun activities like golf and bowling, as well as learning Japanese, which reflects my commitment to personal growth and curiosity. My goal is to support organizations in scaling their operations with precision, empathy, and a focus on quality.
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Izkušnje
Customer Care Associate
mar., 2024 - Prisoten
•
9 mesecev, 24 dni
Continuum Global Solutions
mar., 2024 - Prisoten
•
9 mesecev, 24 dni
Answer inbound calls from US customers and address questions & concerns
regarding their prescription healthcare benefits.
Provide information about their insurance coverage, what is included in the
customer’s benefit plan, addressing copays, and assisting with coverage
determination.
Handle prescription refills, order status updates, and tracking.
Educate customers on online self-service for updates and help troubleshoot
these self-services.
Pasig City, Philippines
mar., 2024 - Prisoten
•
9 mesecev, 24 dni
Customer Service Representative
jun., 2022 - feb., 2024
•
1 leto, 8 mesecev
Anilinis Tmi
jun., 2022 - feb., 2024
•
1 leto, 8 mesecev
Maintained strong, trusted relationships with the client and served as one of
the points of contact for their needs
Coordinated and maintained customer schedules, ensuring timely
appointments and efficient utilization of resources
Oversaw payroll processing activities, including timekeeping, wage
calculations and deductions to ensure employees were compensated
accurately and on time.
Espoo, Finland
jun., 2022 - feb., 2024
•
1 leto, 8 mesecev
Verification Specialist
avg., 2021 - maj, 2022
•
9 mesecev
Sterling Talent Solutions
avg., 2021 - maj, 2022
•
9 mesecev
Expertly verified employment, education, and credential history for diverse
candidates
Utilized advanced tools and techniques to ensure accuracy and authenticity
Successfully collaborated with candidates and employers to validate
information, achieving a 99% accuracy rate
Complete the verification report and update the database
Taguig City, Philippines
avg., 2021 - maj, 2022
•
9 mesecev
Izobrazba
Bachelor of Science in Aviation Electronics Technology
2017 - 2019
•
2 leti
Philippines
2017 - 2019
•
2 leti
Associate in Aviation Electronics Technology
2015 - 2017
•
2 leti
Philippines
2015 - 2017
•
2 leti
Verifikacije
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