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Chinaza Rita A.
@ritachinaza5
5,0
2
0,6
0,6
100%
CLIENT SUCCESS MANAGEMENT|| VIRTUAL ASSISTANT
$5 USD/uro
・
Finland (6:37 pop.)
・
Pridružen(a) od avgust 12, 2023
$5 USD/uro
・
Hi there! I’m a passionate Client Success Manager. With a strong background in client success management, I excel in leading end-to-end client implementations and ensuring smooth onboarding, particularly in the marketing industry. I’m skilled at optimizing user interactions to maximize engagement and delivering actionable insights from feedback to drive continuous improvement.
I thrive on enhancing processes, managing multiple client projects simultaneously, and meeting deadlines to achieve business goals. My proactive approach and expertise in tools like [login to view URL], Meta Ads Manager, and ClickFunnels help me deliver exceptional results and build lasting client relationships.
In additional to that, I am a certified cloud computing and security professional with hands-on experience across AWS, Azure, and Google Cloud. My recent certification journey has deepened my expertise in designing secure, scalable cloud solutions that drive business success.
I specialize in crafting cloud architectures, optimizing costs, and implementing robust security measures to protect data and applications. My background in client success management has sharpened my skills in understanding needs, managing projects, and delivering top-notch results.
I’m excited to bring my cloud expertise to new opportunities and help businesses leverage technology for growth and security. Let’s connect and explore how we can work together!
SKILLS: Cloud Computing, Cloud Security, AWS (Amazon Web Services), Azure (Microsoft Azure), Google Cloud Platform (GCP), Cloud Architecture, Cloud Migration, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), Cloud Storage Solutions, Virtualization, DevOps, Cost Optimization, Disaster Recovery, Identity and Access Management (IAM), Compliance & Governance (PCI DSS and HIPAA), Data Encryption, Network Security, Security Information and Event Management (SIEM), Continuous Integration/Continuous Deployment (CI/CD), and Automation & Orchestration
I had the pleasure of working with Rita, an exceptional freelancer who provided outstanding phone support. Rita's professionalism, expertise, and dedication were unmatched. She handled customer calls with ease, finding effective solutions to complex issues. Her attention to detail, reliability, and punctuality were commendable. I highly recommend Rita's services for anyone in need of phone work support.
1. Project management
2. Client onboarding and engagement
3. Customer support and feedback analysis
4. Process Improvement
5. Deadline Management
Tools
Monday.com: For project management and tracking.
Meta Ads Manager: To manage and optimize advertising campaigns.
GoHighLevel: For customer relationship management (CRM).
ClickFunnels: For website design and development.
Communication Platforms: Utilize video, phone, and chat tools to maintain clear and effective communication with clients.
Vancouver, British Columbia, Canada
jan., 2024 - Prisoten
•
1 leto
Cloud Computing Engineer
mar., 2023 - dec., 2024
•
1 leto, 9 mesecev
Digitalwitch
mar., 2023 - dec., 2024
•
1 leto, 9 mesecev
Architected and Deployed Scalable Cloud Solutions: Designed and implemented scalable cloud architectures using AWS and Azure services to meet the needs of various projects. This included deploying EC2 instances, S3 buckets, RDS databases, and Lambda functions to build a robust and highly available infrastructure.
Optimized Cloud Performance and Cost:
Implemented CI/CD Pipelines:
Managed Multi-Cloud Environments:
Conducted Cloud Migration Projects:
Lagos state, Nigeria
mar., 2023 - dec., 2024
•
1 leto, 9 mesecev
Virtual assistant/ Receptionist
nov., 2023 - jan., 2024
•
2 meseca, 1 dan
Aspire Media Marketing
nov., 2023 - jan., 2024
•
2 meseca, 1 dan
Making outbound calls, emails and SMS.
Call logging,
Data entry
Client CRM Onboarding
End of the day report
Vancouver , Canada
nov., 2023 - jan., 2024
•
2 meseca, 1 dan
Izobrazba
Federal Polytechnic Nekede
2010 - 2015
•
5 let
Higher National Diploma in Chemistry
Nigeria
2010 - 2015
•
5 let
Kvalifikacije
Client Service Virtual Experience Program
2023
Forage
I had a Client Service virtual experience with a foreign company, Forage. I gained some experienced skills in;
1. issue resolution,
2. use of CRM tool to log calls, email, and chat from client.
3. phone etiquette
4. Audio Typing
5. Oral communication
6. typing skills
2023
In-demand Tech Skills
2023
Digital Witch Community
latest in-demand tech skills required to be a successful Administrative Virtual Assistant, Customer service Representative, Customer support, Tech support, Co-host
1. Appointment scheduling and management
2.Time management tools
3. project management tool
4. Travel Booking, reservation and property management tools
5. Customer Relationship Management tools and Integrations
6. Email management
7. Email sequencing tools
8.Google suite
9.Lead Generation tools
10. softwares for sharing knowledge
2023
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