Dear hiring manager,
I am excited to apply for the position of Customer Support and Sales Assistant at your esteemed company. I have a strong background in customer service, having worked 5 years in roles that required effective communication and problem-solving skills. My experience includes managing social media inquiries, resolving customer concerns, and promoting products in a friendly and engaging manner.
I understand that you need individuals to join our team as customer support and sales assistants, responding to inquiries on Facebook and Instagram. To resolve, I am fluent in reading and writing Japanese and excellent communication skills in English. I am skilled in using essential tools for customer support and sales. These include Facebook Business Suite and Instagram for managing inquiries, Slack and Gmail for communication, HubSpot and Zendesk for tracking customer interactions, and Trello and Google Workspace for organizing tasks and workflow.
Here additional service can I provided:
1)Collecting and analyzing customer feedback to improve service.
2)Maintaining and updating FAQs for customer self-service.
Thank you for considering my application. I would be happy to provide answers to the required questions or additional information at your convenience.
Warm regards,
Ain Zilkama
Experienced Sales Assistant