Rosalind P.

• Extensive diary management and day-to-day scheduling for the Director. • Dealing with incoming email, phone calls and post. • Booking flights, accommodation and other transport for business trips. • Processing expenses and coding monthly credit card statements for finance department. • Minute taking • Event management • Ensuring new starters have signed contracts, desks arranged and IT equipment in place along with arranging seating plans and updating the organisational chart

• Managing and maintaining the reception area with a key focus on presenting a professional and friendly ‘front of house’. • Answering incoming calls, picking up and responding to voicemails. • Welcoming a range of visitors to site. • Handling incoming and outgoing post along with arranging couriers. • Manage meeting room bookings. • Calculate company expenses relating to the kitchen and vending machines with the stock of this also monitored.

• Answering approximately two hundred calls per day and knowing all of the requirements for four hundred separate companies. • Using a number of different diary systems to make bookings, reservations and appointments. In addition to this. • Amending and adjusting any scripts when email correspondence comes in from clients to ensure that all calls are answered professionally and accurately.