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Ragie G.
@rgawayen
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IT Support Specialist
$25 USD / Hour
・
Canada (2:38 PM)
・
Joined on December 7, 2024
$25 USD / Hour
・
Experienced IT Systems Support and Administrator with a strong background in IT and a passion for troubleshooting and problem-solving. VMware certified professional with 10 plus years of experience managing enterprise virtualization systems.
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Experience
Server/App/Cloud/Storage and Backup Support Specialist
Jul, 2020 - Sep, 2023
•
3 years, 1 month
Accenture Inc.
Jul, 2020 - Sep, 2023
•
3 years, 1 month
Act as technical lead for Storage and Backup, Windows and VMware support group.
Manage, maintain, and monitor the system performance of IT infrastructure on storage, backup,
Windows server, and virtualization technologies.
Reports to stakeholders about the capacity management and forecasting for Virtual Infrastructure,
Storage usage, OS vulnerability remediation status, and Backup/Recovery job success/failure rate.
Cebu, Philippines
Jul, 2020 - Sep, 2023
•
3 years, 1 month
Sr. Solutions Analyst
Jul, 2016 - Jul, 2020
•
4 years
MDI (Micro-D International, Inc.)
Jul, 2016 - Jul, 2020
•
4 years
Head responsibility for technical validity, compatibility along with interoperability of solutions.
Deploy, manage, and maintain VMware Horizon View and VMware vSphere. Dell EMC SC Series
Storage and Dell EMC Servers/HCI. Trend Micro and Sophos Endpoint, Mail/SMTP, Web security.
Juniper Firewall, Junos Space Network Management. Rubrik data management appliance, VeloCloud
SD-WAN, and A10 server application load balancer.
Cebu, Philippines
Jul, 2016 - Jul, 2020
•
4 years
Converged Applications Engineer
Sep, 2015 - Jul, 2016
•
10 months, 1 day
DTSI (Diversified Technology Solutions International, Inc.)
Sep, 2015 - Jul, 2016
•
10 months, 1 day
Conducts customer on-site presentation, survey, and demo for Dell Server and Storage products,
Microsoft, Ruckus Wireless, Intelligent Building solutions, VMware, Network and Voice solutions.
Perform on-site installation and support for Aimetis Video Management Solution, Ruckus Wireless,
and Avaya Telephony/Voice Products.
Cebu, Philippines
Sep, 2015 - Jul, 2016
•
10 months, 1 day
Education
Bachelor of Science in Industrial Technology Major in Computer Technology
2006 - 2010
•
4 years
Philippines
2006 - 2010
•
4 years
Verifications
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