Hamad C.

• Provide friendly and efficient service to the worldwide Airbnb community • Be the first point of contact to handle and resolve customer complaints/queries • Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels • Compose thoughtful and accurate messages or customize prepared responses to customer queries • I helped new team joiners to adhere the worflow and explain the articles

• Arrange business trips for the employees. • Assisting employees to prepare their visas. • Assure the contact with embassies and consulate for visa procedures Assure the hotel booking, flight ticket. • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. • Preparing Visa Files for the employees of all the offices of OZEOL Group in the worldwide.

• Write Content to Different Briefs Assure Language . • Verification English translation to Arabic. • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines. • Coordinated chat board content and topics with editor and chie