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Mituka Devlin B.
@tukabwanausi
4.9
24
4.9
4.9
100%
Virtual Assistant | Data Expert | Customer Support
$5 USD / Hour
・
Zambia (7:01 PM)
・
Joined on August 31, 2014
$5 USD / Hour
・
I am a dedicated and detail-oriented virtual assistant with a strong background in customer support, data sourcing and entry, and e-commerce operations. With several years of experience, I excel in managing customer interactions, performing thorough data research, and ensuring accurate data entry to support business operations. I have a proven track record in drop-shipping and e-commerce businesses, particularly in handling order processing operations.
In addition to my virtual assistant skills, I have experience in web development using WordPress and providing technical support to clients. My strong technical skills enable me to offer comprehensive IT support operations, ensuring smooth and efficient functioning of systems and resolving technical issues promptly.
My diverse skill set allows me to deliver exceptional service, maintain confidentiality, and contribute to the overall success of the teams I work with. I am committed to meeting diverse client needs and driving business growth through efficient and reliable support.
In this role, I provided helpdesk support for app and website clients, ensuring smooth operations. I developed WordPress websites, trained clients on content management, and contributed to new projects by researching and implementing technical solutions. I created electronic forms and integrated payment gateways like Stripe and PayPal. Additionally, I performed regular updates to client sites, generated helpdesk metric reports, monitored SLA compliance, and improved support processes.
California, United States
Sep, 2019 - Jan, 2024
•
4 years, 4 months
Qualifications
Technical Support Fundamentals
2020
Google (Coursera)
I completed a course designed to prepare me for an entry-level IT Support Specialist role. I gained practical experience in key areas, including understanding the binary system, assembling computers, selecting and installing operating systems, and exploring the Internet's structure and impact. Furthermore, I also learned the basics of software creation, honed my problem-solving abilities, and developed essential soft skills, laying a solid foundation for my IT career.
2020
Cybersecurity MicroMasters
2018
Rochester Institute of Technology (RITx)
Gain the essential knowledge and expertise in network security and forensics needed for cybersecurity in enterprise environments. Fundamentals of networks, systems administration, protect computer networks and other systems by mitigating vulnerabilities and monitoring intrusions. Perform digital forensic analysis of cybercrime by gathering information on the nature and extent of the attack for presentation in a court of law, as well as assessing the extent of the damage to an organization.
2018
Diploma in the Management of Information Systems (IMIS)
2010
British Computer Society (BCS) - The Chartered Institute of IT
The course gives students a comprehensive knowledge of the entire field of operations, programming, systems analysis and design, and computer management. Completion of the program ensures the student has the knowledge to enable them to engage in the processes of development, implementation, and operation of technology-based information systems. The student has an understanding of the technologies and tools that may be used to support those information systems and their development.
2010
Certifications
P
Preferred Freelancer Program SLA
US English
Basic Numeracy
WordPress
UK English
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