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Victoria Oluwadamilola O.

@dharmmydearest

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Expert VA| Customer Service| Medical V.A| R.N

$5 USD / Hour
Flag of
Nigeria (9:36 PM)
Joined on March 11, 2023
$5 USD / Hour
Are you looking for someone reliable, detail-oriented**, and professional? Look no further!? I’m here to help you streamline your tasks and bring your ideas to life. Hi, I’m Victoria Olaoyenikan, a Registered Nurse and Virtual Assistant with a proven track record of delivering outstanding results. My approach is simple: I take ownership of your tasks as if they were my own, ensuring every detail is executed perfectly. ? Here’s what I bring to the table: ✔ Proficiency with tools like Trello, Asana, [login to view URL], Google Workspace, and Microsoft Office ? ✔ Expertise in communication tools like Zendesk, Skype, Zoom, Intercom, Google Meet, and Microsoft Teams ? ✔ A strong work ethic and a commitment to exceeding your expectations ? ✨ My Skills and Expertise Include: ✅ Calendar & Appointment Management ?️ ✅ Email Inbox Management & Organization ? ✅ Canva Design & Content Creation ? ✅ Project Coordination & Tracking ? ✅ Client Communication (Phone/Email) ☎️ ✅ Bookkeeping & Data Management ? ✅ Travel Planning & Logistics ✈️ ✅ File Organization & Note-Taking ?️ ✅ Medical Billing & Administrative Support ? ✅ Customer Service & Transcription ?️ ? Why Choose Me? - I’m professional yet approachable, ensuring smooth collaboration ?. - My attention to detail ensures that nothing is overlooked ?. - I thrive on meeting deadlines and delivering exceptional quality ⏰. Whether you’re a business owner, healthcare professional, or entrepreneur, I’m ready to support your goals and help you succeed. ? Message me today, and let’s get started on making your work easier and your projects successful!
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Experience
Contact Centre Executive
Feb, 2023 - Present
1 year, 9 months
SUNU Health Limited
Feb, 2023 - Present
1 year, 9 months
Respond to customer inquiries, resolve issues, and provide information on healthcare plans and claims processes. Assist customers in understanding their coverage and benefits, effectively communicating complex information. Maintain accurate records of customer interactions and claims processed in the company’s CRM system. Coordinate with other departments to resolve escalated issues and ensure customer satisfaction.
Flag of
Lagos , Nigeria
Feb, 2023 - Present
1 year, 9 months
Staff Nurse
Jan, 2022 - Jan, 2023
1 year
Emabal Cancer Medical Center
Jan, 2022 - Jan, 2023
1 year
Ensured Zero- pain for patients by improving patients’ comfort, reassurance, providing diversional therapy and administering analgesics. Monitored ongoing chemotherapy and carried out various nursing procedures. Checking the stock frequently for maintaining the inventory and placing orders if required. Ensuring accurate documentation of all nursing assessment, treatment, medications and appropriate discharge instructions using the Electronic Medical Record System (EMR).
Jan, 2022 - Jan, 2023
1 year
Education
Diploma in Nursing
2018 - 2021
3 years
Flag of
Nigeria
2018 - 2021
3 years
Qualifications
Claims Processing Training
2023
SUNU Health Nigeria Limited
Medical claim processing training
2023
Customer Service Excellence Training
2023
SUNU Health Nigeria Limited
Customer oriented training
2023
Virtual Assisstance
2024
ALX Africa
Calendar management, Appointment Setting, multiple email inboxes management, invoicing customers and billing vendors (QuickBooks), project management, phone/email client communications, bookkeeping and spreadsheet management, travel management, file management/organization, CRM management (Salesforce, Pipedrive, Zoho), customer service, social media, report generating, note taking, copywriting, proofreading, and research.
2024
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