Virtual Service Dispatcher for Smith & Long

Smith and Long is the fastest growing, large scale, multi-trade company in the Canadian Market. We are uniquely positioned in the traditional fields of Electrical, Mechanical, and Engineering with an internal culture much like a software start-up company. Here at Smith and Long, the opportunities to take on new challenges are endless. With an entrepreneurial culture focused on growth and happiness, our atmosphere naturally enables each and every member of our team to exercise autonomy on the job along with the help from a supportive team. Furthermore, with STRETCH being one of our main core values, we are committed to providing you with a unique work experience that will allow you to take on new obstacles, while at the same time, leveraging your current skills and knowledge. JOB DESCRIPTION: We are currently looking for a Virtual Service Dispatcher to join our team. We need someone who has experience in this type of role. Please do not apply if you’ve never worked in a similar virtual role before. The ideal candidate should be knowledgeable in carrying out a variety of tasks., and be very organized. They should also have a keen eye for detail, be reliable, and communicate confidently. RESPONSIBILITIES (WHICH TRAINING WILL BE PROVIDED FOR): - Creating work orders - Billing work orders - Adding subcontractor invoices to our internal Acumatica system after verifying they are charging us correctly - Answer calls from our after hours service and dispatching the correct technician to client sites for emergency calls - Update clients with ETAs and updates for work requests - Make inquiries to the client for a not-to-exceed billing increase for after-hours calls - Other ad-hoc duties that we may assign you from time to time WHAT YOU BRING TO THE TABLE: - 8-10 years of experience in an Dispatching role with similar/relevant tasks - Versatile and knowledgeable in carrying out a variety of tasks - Highly organized and reliable with minimal supervision required - Carries a keen eye for detail - Strong verbal + written communication skills - Brings a contagious entrepreneurial/leadership spirit when they walk into a room - A driven individual who is consistently looking for ways to improve in their current role as well as processes - Highly adaptable in fast-paced environments where the demands are constantly changing TOOLS THAT YOU WOULD USE (Training will be provided if/when necessary) - Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) - Acumatica - Smartsheet - Foxit - Client portals like Service Channel, Oracle, Ariba, Tririga, Retail Link, FM Pilot *NOTE THIS POSITION HAS A SET SCHEDULE - THE SELECTED CANDIDATE MUST BE AVAILABLE TO WORK FROM 10:30PM-7AM EST* We thank you for taking the time to apply, however, only selected candidates will be contacted for an interview.