I am a graduate in Systems Analysis Engineering with experience in technical systems support and creating management reports. My background includes troubleshooting technical issues, ensuring system functionality, and delivering insightful reports to aid decision-making processes.
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HELP DESK
sep., 2015 - dec., 2018
ā¢
3 Ƅr, 3 mƄnader
Mass Consumer Goods Company
sep., 2015 - dec., 2018
ā¢
3 Ƅr, 3 mƄnader
The Helpdesk provides technical support by troubleshooting software, hardware, and network issues. It manages user requests through a ticketing system, assists with software usage, and resolves issues remotely. Responsibilities include account management (password resets, access permissions), system monitoring, and maintaining documentation of incidents and solutions. Unresolved or complex problems are escalated to higher-level IT teams.
Asuncion, Paraguay
sep., 2015 - dec., 2018
ā¢
3 Ƅr, 3 mƄnader
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