Soodeh B.

With a strong foundation in customer support, I excel in active listening, empathy, and effective communication. My experience as a Customer Service Representative for the Torob website honed my ability to resolve issues creatively and efficiently. At the Occidental Hotel (Barceló Hotels), I developed a passion for hospitality, managing guest interactions and resolving challenges on the spot. As a UX Researcher, I specialize in understanding user needs through research, designing wireframes and prototypes, and creating user personas to enhance the overall user experience.