Felipe B.

I am an experienced virtual assistant and critical operations analyst, specializing in customer service, development of communication flows and strategic support for foreign companies that wish to expand their business in Brazil. With in-depth knowledge of the Brazilian market and its particularities, my goal is to help companies enter the market efficiently, offering administrative and operational support aligned with their growth goals. My main skills include: Creation and development of personalized service flows, optimizing processes for better communication with the Brazilian public; Email, calendar and corporate communication management; Analysis and improvement of operations related to customer service; Customer service via chat, email or social networks, with a professional approach and adapted to the cultural needs of the Brazilian market; Market research and data collection to support expansion strategies; Creation and editing of reports, presentations and other documents; Experience with tools such as Trello, Notion, Google Workspace and CRMs.