Proven experience as telesales representative or other sales/customer service role also proven track record of successfully meeting sales quota preferably over the phone Contact potential or existing customers to inform them about a product or service using scripts, answer questions about products or the company ,ask questions to understand customer requirements and close sales,direct prospects to the field sales team when needed,enter and update customer information in the database,take and process orders in an accurate manner and lasttly ,handle grievances to preserve the company’s reputation