With over 19 years of experience in IT operations and management, I have a proven track record in overseeing
the day-to-day operations of IT teams, ensuring the availability and reliability of systems and networks, and
driving operational efficiency across all IT functions. My expertise lies in incident management, service desk
operations, application support, and vendor management. I specialize in managing IT infrastructure, optimizing
operations, and aligning IT strategies with organizational goals. Proficient in Microsoft cloud solutions, Azure
administration, O365 management, and virtual infrastructure. Adept at managing cross-functional teams,
handling escalations, and collaborating with global offices, I ensure seamless IT operations and exceptional
service delivery.